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Debt Collection Executive

3 weeks ago

Shanthinagar Bengaluru Karnataka, India Greduate Full time

Job Title: Debt Collection Executive (US Process)

Location:

- Shanthinagar, Bengaluru

Male and female both required

Experience Required:

- Minimum 6 months to max 1 year of experience in *International Debt Collection*

Shift timing:

- 5:30 pm to 2:30am or 6:30 pm to 3:30 am

No of working days:

- 5

**Salary**:

- 30k to 60k

Contact via WhatsApp:

- 9266110089

*Job Overview:*

Companyis looking for a *Debt Collection Executive* to join our on-site team in Bengaluru. This is a *full-time* role focused on a *US-based debt collection process*, requiring professionals who can engage with customers, recover outstanding balances, negotiate payment solutions, and adhere to industry regulations while maintaining professionalism and customer satisfaction.

*Key Responsibilities:*
- Discuss and negotiate appropriate repayment plans based on customers' financial situations.
- Accurately record customer interactions, agreements, and updates in the system.
- Ensure compliance with *Fair Debt Collection Practices Act (FDCPA)* and other US debt collection regulations.
- Escalate unresolved cases requiring legal action or further intervention.
- Meet collection targets while providing a professional and respectful customer experience.
- Work collaboratively with internal teams to address account discrepancies and customer concerns.

*Required Skills & Qualifications:*
- *Experience:* At least *1 year* of experience in *International debt collection, preferably handling **US-based* accounts.
- *Communication:* Strong verbal and written English skills.
- *Negotiation Skills:* Ability to effectively persuade and assist customers in settling their debts.
- *Technical Skills:* Proficiency in CRM systems, dialers, and Microsoft Office.
- *Regulatory Knowledge:* Familiarity with US debt collection laws.
- *Problem-Solving:* Ability to address objections and find effective solutions.
- *Flexibility:* Willingness to work in the *US Shift*, aligning with American time zones.

Regards

Neha

Pay: ₹30,000.00 - ₹60,000.00 per month

Schedule:

- Evening shift
- US shift

Work Location: In person