Network Support Engineer
5 days ago
Job Title Network Support Engineer IP Ethernet Location Mumbai Work from Office Shift 24x7 Rotational NOC Environment Industry Telecommunication Internet Service Provider ISP Experience Required 3 10 Years Job Summary We are looking for a skilled and motivated Network Support Engineer with 3 to 10 years of experience in IP Ethernet networking and MPLS troubleshooting preferably within a telecom or ISP environment The ideal candidate will work in a fast-paced 24x7 Network Operations Center NOC and possess hands-on expertise in fault diagnosis service-level troubleshooting and protocol-level analysis Key Responsibilities Network Operations Troubleshooting Provide Tier 2 3 support for escalated issues related to MPLS BGP SD-WAN VLAN STP LAG etc Troubleshoot Ethernet IP circuits network faults and customer connectivity issues Perform CLI-based diagnostics and SNMP-based monitoring Equipment Configuration Support Configure and maintain routers switches NIDs and network elements from vendors such as Juniper Cisco Nokia Ciena Accedian Participate in device installation upgrades and patch management Customer Circuit Management Deliver support for customer links and services with high responsiveness Interface directly with enterprise clients to provide real-time updates and resolutions Fiber Transport Testing Assist in fiber testing OTDR and validate throughput using tools such as RFC 2544 iPerf etc Support troubleshooting of physical layer issues and coordinate with field teams NOC Monitoring Escalation Monitor alarms and performance metrics in a 24x7 environment Proactively escalate issues to engineering teams or OEM vendors as required Documentation Reporting Maintain accurate records in ticketing systems incident logs RCAs actions taken Generate regular reports on incidents resolutions and trends Cross-Functional Collaboration Coordinate with internal teams including Field Engineers Engineering and Provisioning Liaise with third-party vendors for hardware and software escalations Customer Communication Provide professional and timely updates to internal and external stakeholders Ensure customer satisfaction through clear and consistent communication Technical Skills Required Strong knowledge of IP Ethernet networks MPLS BGP and Layer 2 3 protocols Hands-on with network hardware from Juniper Cisco Nokia Ciena Accedian Tools OTDR iPerf Wireshark RFC 2544 test equipment Familiarity with NOC monitoring tools and ticketing systems Certifications Preferred Cisco CCNA CCNP Juniper JNCIA JNCIS Nokia certifications plus Soft Skills Excellent verbal and written English communication Analytical mindset with strong troubleshooting and problem-solving skills Calm under pressure and capable of handling real-time service issues in critical environments NetworkSupportEngineer MPLS BGP Ethernet SDWAN NOCSupport IPNetworking TelecomJobs Cisco Juniper Nokia Ciena Accedian CCNA CCNP NetworkOperations Troubleshooting MumbaiJobs 24x7Support ISPJobs TechSupport
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Network Support Engineer
1 week ago
Mumbai, Maharashtra, India TECEZE Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title:Support Engineer – IT Operations (Network)Location:Mumbai & PuneDuration:FulltimeClient:PWC (PricewaterhouseCoopers Services)Experience:1–3 yearsJob DescriptionWe are looking for a motivatedSupport Engineerwith 1–3 years of experience inIT Operations and Network Support. The candidate will be responsible for monitoring, troubleshooting, and...
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Mumbai, Maharashtra, India Jobegy Full timeSr Network Support Engineer **Job Location Andheri Mumbai** Graduate with 1-to-3-year experience into core networking. **Fixed /night shift /US shift/10pm to 7am** 5 days working /2 RO. **Must have Excellent English communication**. No poor /avg communication Walking interviews at Andheri office / no virtual interviews Age limits up to 38 more than...
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