Network Support Engineer
17 hours ago
Job Title:
Support Engineer – IT Operations (Network)
Location:
Mumbai & Pune
Duration:
Fulltime
Client:
PWC (PricewaterhouseCoopers Services)
Experience:
1–3 years
Job Description
We are looking for a motivated
Support Engineer
with 1–3 years of experience in
IT Operations and Network Support
. The candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure high availability and performance.
Key Responsibilities
- Provide L1/L2 support for network-related issues.
- Monitor network performance, availability, and security.
- Troubleshoot and resolve incidents related to LAN, WAN, firewalls, switches, and routers.
- Assist in configuration, patching, and upgrades of network devices.
- Escalate issues to senior engineers or vendors when required.
- Maintain documentation of incidents, resolutions, and processes.
- Ensure compliance with IT policies and security guidelines.
Required Skills
- Hands-on experience with network devices (switches, routers, firewalls).
- Basic understanding of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
- Familiarity with monitoring tools (e.g., Nagios, SolarWinds, or similar).
- Good troubleshooting and problem-solving skills.
- Strong communication and teamwork skills.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
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