Network Support Engineer

1 day ago

Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

We have an urgent opening for the position of Network Support Engineer (Firewall & NIPS Support) - Navi Mumbai /Mumbai for a reputed company for Navi Mumbai /Mumbai location.

Level 2 Support

Qualification : BE/B.Tech/B.Sc/BCA or equivalent CCNA Sec. or Equivalent

Experiences:

  • CCNA Sec. or Equivalent
  • Overall 3-6 years experience in network security with at least 2 years in Palo Alto/Checkpoint/ Cisco Firewalls and McAfee NIPS solutions
  • Proficiency with management of Firewall and NIPS solutions
  • Experience in working with Windows, Linux, Unix environment
  • Hands on experience in commissioning and Implementation of various Firewall & NIPS solution and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
  • Experience in managing policies and exceptions
  • Experience in packet capture, analysis and troubleshooting tools
  • Product knowledge of firewall, NIPS, SSL, Routing Protocols, Dual Factor Authentication etc.

Roles and Responsibilities:

  • Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup.
  • Day to Day BAU configuration changes
  • Proactively utilize network monitoring tools to isolate events before service degradation occurs
  • Supporting incident monitoring and incident analysis/response initiatives
  • Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
  • Troubleshooting layers 1, 2 and 3 of the OSI Model
  • Applying security patches as required
  • Conducting daily performance checks on devices, periodic audits and compliance
  • Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
  • Implement, and maintain network security policy, standards, and procedures
  • Maintaining  service  levels  as  well  as  oversight  of  the  day  to  day  configuration, administration and monitoring of the network security infrastructure in a 24/7
  • Co-ordination with OEM's for TAC support, RMA,  replacement &  reconfiguration of faulty Firewalls/NIPS 
  • Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation
  • Investigate, isolate, and resolve firewall & NIPS incidents with RCA.
  • Co-ordinate helpdesk team,  other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.
  • Designing and implementing firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments
  • Create and update knowledgebase in ITSM tools
  • Creation and updation of SOPS/Runbooks
  • Identify areas for automation of operational efficiency
  • Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)
  • Patch updates, upgradation of Firewalls & NIPS as per Bank's compliance and audit requirements
  • Closure of compliance and audits points as per the agreed timelines.

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