Sr Network Support Engineer

We are hiring a Senior Network Engineer (Tier 2) for our Mumbai office. Please refer to the attached Job Description.

Job Location Andheri East Mumbai

• Minimum of 3 - 5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies such as: ACL, ARP, DHCP, DNS, POE (IEEE 802.3af & IEEE 802.3at), Flow Control, ICMP, IPv4 & IPv6, Routing protocols, QOS, SNMP, STP/RSTP/MST (IEEE 802.1d), VRRP, VLAN (IEEE 802.1q), VRF, Wireless LAN.

Below is the synopsis of the requirement:

Designation: Network Support Engineer - Tier 2

Work Experience: 3 - 5 Years as a Senior Network Engineer

Technologies: Must have extensive knowledge of Routing & Switching, VPN, Wireless

Skill Set: Excellent written communication skills, expert in network troubleshooting

Shifts: Rotational (will include night shifts)

Working Days/week: Five Days

Salary Range: LPA (can negotiate for extremely talented candidate)

Senior Network Engineer (Tier 2)

About Our Organization., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, We has shipped over 100 million devices worldwide, from ISP networking products to the next generation of Enterprise IT solutions.

Our growth is made possible by the dedicated team of hundreds behind the scenes. From version developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT.

At our orgnisation, you'll heighten your potential and broaden your horizons - all while shaping the future of connectivity.

About the Role At our orgnisation, our mission is to rethink IT, not just by making powerful networking technology more accessible but by delivering frictionless product experiences tailored to our users. Our goal is to have a technical support team that goes far beyond the tiered support model and breaks the standard stereotype of support.

Our tech support teams work in a non-siloed environment, keeping the Agile methodologies in view. Thus, they eliminate the delays in reaching a resolution for a problem, ultimately resulting in raising satisfaction and achieving customer success.

Responsibilities

• Support all of our product lines, such as wireless technologies, routing and switching, security and VPN, security cameras, and other various network-related issues reported by Our customers.

• Our senior network engineers treat support cases with a two-way approach: They resolve the issue at hand and look for opportunities to improve the product and UX.

• Identify areas and opportunities to streamline things and provide actionable feedback for improving the brand narrative.

• Prioritise high-touch cases and close the gaps in the workflow.

• Investigate areas of misalignment or issues that are critical dead ends, and provide suggestions to remove them.

• Own each customer case from initial creation to resolution and work directly with the customers and the development teams.

• Identify issues through support trends and suggest corrective actions to elevate the quality of the product.

• Read and analyse packet captures to resolve sophisticated networking issues on customers' devices.

• Perform their own lab recreates in our internal lab setup as part of the troubleshooting.

• Perform QA tests to identify issues and bottlenecks and report to the product development team.

• Interpersonal skills, product knowledge, and expertise are critical to responding to daily customer centric activities.

• Troubleshoot complex problems with hardware equipment and version applications and recommend corrective action.

• Document customer communication and recurring technical issues to support product quality programs and product development.

• Use acquired knowledge to suggest and contribute to Knowledge Base articles.

• To stay current on our features and technology, attend training, participate in team communication, and keep up with enterprise and networking trends. Knowledge and Experience

• Minimum of 3 - 5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies such as: ACL, ARP, DHCP, DNS, POE (IEEE 802.3af & IEEE 802.3at), Flow Control, ICMP, IPv4 & IPv6, Routing protocols, QOS, SNMP, STP/RSTP/MST (IEEE 802.1d), VRRP, VLAN (IEEE 802.1q), VRF, Wireless LAN.

• Experience with troubleshooting tools such as tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired.

• A strong comfort level with Linux is highly desired but not mandatory.

• Prior troubleshooting experience preferred.

• Familiarity with Ubiquiti products is preferred, though not required. We do expect, however, that you will proactively develop your knowledge on the job.

• Hardware development — both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a

• collaborative approach.

• Ability to clearly and concisely articulate matters to customers.

• Outstanding customer service skills.

• Excellent account management, follow-through, and attention to detail.

• Ability to multitask and work under stress. Education

• Bachelor's Degree in the field of CS, Networking or Master's Degree in the field of CS, Networking, IT + work experience (minimum 3 years) as a Senior Network Engineer

• 3+ years of experience in computer networking – related problem solving, critical thinking, and troubleshooting.

• Networking certifications are a plus.

Work Location & Shift
• Mumbai (Work from office)

• Rotational Shift Us Shift Evening Shift / Night shift

5 days working / 2 Ro

Home pic n drop all over Mumbai

Sameer

Job Type: Full-time

Pay: ₹1,537, ₹2,426,624.76 per year

Benefits:

• Health insurance

Experience:

• Network support: 4 years (Required)

Work Location: In person