SAP CX Business Systems Analyst

3 days ago

Chennai, India Kla Full time

Job Description SAP CX Business Systems Analyst KLA is seeking a SAP CX Business Systems Analyst to join our IT group. This role is crucial for enabling business growth and productivity through customer service, creativity, and technological excellence. You'll be a key player in facilitating requirements, designing solutions, and supporting the implementation of SAP CX modules to enhance our operational efficiency. Responsibilities - Facilitate conversations to assess requirements, define scope, and recommend best practices for SAP CX. - Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products. - Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S/4HANA, leveraging knowledge of new features and capabilities. - Collaborate with cross-functional teams, including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions. - Provide a business process engineering perspective during design review for projects. - Document all Best Known Methods (BKMs) and provide support as needed. - Prepare test plans, training documents, and conduct User Acceptance Testing (UAT) during project roll-outs. Skills - 6+ years of hands-on configuration experience in SAP CRM on-Prem / SAP C4C / SAP Service or Sales Cloud Modules. Experience in SAP Service and FSM modules is a plus. - Two full-cycle implementations and configuration of SAP CX modules. - B2B integration experience between SAP and 3rd party applications. - SAP certification in SAP Service Cloud, FSM, and SAP S/4HANA. - Working knowledge of SAP CRM and Middleware interaction between SAP SD/CRM is a plus. - Cross-functional knowledge and interaction points between CRM and ECC SD modules. - Strong experience in leading and conducting requirements gathering sessions with end customers. - Excellent communication skills (high-level English, oral and written) for peer and senior-level management interactions. - Demonstrated accomplishments under challenging situations and constraints. Qualifications - Bachelor's Level Degree; or Master's Level Degree.

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