Senior Application Support Engineer

4 weeks ago

Mumbai, Maharashtra, India Choice TechLab Full time
Job Description

You will:

- Lead and guide the L3 support teams, ensuring smooth operations and timely responses to user issues.
- Be the go-to expert for complex technical problemsespecially during high-priority incidents.
- Monitor application performance and resolve issues before they impact users.
- Collaborate with developers, product teams, and vendors to fix bugs and errors quickly.
- Analyze system logs, identify root causes, and ensure permanent fixes.
- Create clear documentation (how-to guides, SOPs, reports).
- Suggest and implement automation for faster, smarter support.
- Share expertise on Equity platforms, CRMs, and Lead Management Systems in the finance domain.

You have:

- 58 years of application support experience, with at least 2+ years in L3/senior roles.
- Strong problem-solving skills across applications, APIs, databases, and integrations.
- Experience with ticketing tools (Jira, ServiceNow) and monitoring tools (Nagios, Zabbix).
- Solid knowledge of incident, change, and problem management in IT environments.
- Excellent communication skills to work with both tech & business teams.
- Flexibility for on-call support during urgent issues.
- Exposure to financial services/broking platforms (Trading Systems, CRMs, LMS).
- Knowledge of SQL, APIs, cloud platforms, and working with DevOps/release teams.

We Are:

A software development and consulting firm, subsidiary of Choice International Limited (est. 1993) a multi-diversified business enterprise with verticals in Investment Banking, Broking, Hospitality, E-commerce, Energy, and more.

At Choice TechLab, we accelerate digital transformation with credible Cloud, Mobile, and IT solutions. Our team includes Developers, Cloud Architects, Technical Consultants, Data Administrators, IT Security Experts, DevOps Professionals & Digital Marketers, all working together to drive growth and efficiency.

You & We:

At Choice TechLab, we dont just fix issues, we create lasting solutions. You&aposll join a team that values clarity, collaboration, and continuous growth. Here, your ideas matter, your voice is heard, and your work impacts thousands of users every day. Together, lets build strong, secure, and seamless systems and grow as we shape the future of financial technology.

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