Gec Service Director

3 weeks ago

Bengaluru, Karnataka, India Arcadis Full time

Support the Service Transition Director migrating prioritized activities from country to GEC Develop service delivery plan setting high standards of service quality leading to improved client and GBA partners satisfaction Provide and stimulate Service Leadership in projects with a strong focus on Quality Assurance compliance Contribute to strategic and long-term requirements for skills and capabilities for the service discipline based on identified gaps between current and future needs Build GEC competence additional skills in line with future Service Client need to support growth efficiency effectiveness and scale Develop strategies for selecting storing maintaining and reusing data in our service delivery Establish a GEC network of SMEs to help drive required outcomes of the role Participate if applicable in tenders and global accounts promoting and optimizing GEC adoption Contribute to development of global value propositions to be used for MtO phase and Key Clients including digital and sustainable solutions Develop capability statements for GEC including best practices Contribute to enhancing the commercial awareness skills of senior GEC staff to empower their effective participation in pursuits Contribute to improved GEC contribution by influencing and operationalising standard work splits between BA and GEC that help set contribution targets Develop GEC data strategy in collaboration with GEC S A and Data Director aligned to global strategy Executes discipline strategy across GECs implementing processes procedures and tools for delivery Support development and implement service based digital tools Implementation of tailored training plan Build organizational networks that are value-adding engaging and purposeful Apply an adaptive style to engagement that is culturally sensitive and appeals to the personal needs of others Significant professional experience in the service 15 years or more ideally with experience globally and working to different standards and practices Excellent influencing and collaboration skills at a strategic level as well as leadership at a detailed service level Ability to coach and bring out the best in your teams Strong interpersonal skills and technical expertise to draw a following and build and maintain relationships across the business Driven to achieve outcomes - taking ownership of challenges and working to resolve in a collaborative way Ability to see from others perspectives Able to lead service expert groups where required and guide on content and topics to support service development within GEC and to a growing extent globally

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