Client Director — Strategic Accounts

1 day ago

Bangalore, India TECEZE Full time

Client Director — Strategic Accounts (IT Services) Reports to: VP/Head of Strategic Accounts (or Regional MD) Direct Reports: 5 (Sales/AM, Presales/Solutions, Delivery/CSM mix) Location: — Travel: up to 25–40% as needed Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales/Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience. Customer Leadership & Executive Ownership Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders; provide clear, proactive communication and rapid escalation management. Run a structured governance model: weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs/EBRs) covering outcomes, KPIs, risks, and roadmap. Sales & Growth Own

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