Digital Account Director

19 hours ago


bangalore, India Zensciences Full time

The Digital Account Director is responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit. The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a cultureof responsibility and performance.Responsibility:Problem solving mindset:Critical and quick thinking, effective + prompt communication, and the ability tofind solutions that align with both the client's and agency's goalsAddress challenges and issues that arise during the course of work. Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth deliveryRelationship management:Build and maintain strong relationships with clients.Understand their business deeply, objectives, and challenges. Be the main point of escalation between the agency and the clientStay abreast of industry trends, market conditions, and opportunities.Provide clients with strategic insights, suggestions, competitve data and innovative solutions to help them achieve an advantageWork to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationshipsDelivery and Operation excellence:To ensure quality output and suggest the right solutions to customersEnsure 100% utilization of resources - therefore driving efficiency100% adherence to the quality standardsLower rework and wasted effortPlan workloads and work schedulesCommitment to delivery timelinesBusiness Performance :The Digital Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments. This includesTracking team performanceAnalyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocksDriving value with quality of work and fulfilment of revenue and margin goalsHighlighting roadblocks /issues with executive’s in a regular and structured mannerActively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.Team management:Be empathetic. Lead and manage the entire team within the business unit. Provide guidance, mentorship, and support to ensure the team is working effectively and efficientlyEnsure good cross-functional collaborationReward and recognize efforts of team members and plan for ‘making work fun’ and not another ‘job’



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