Director - Client Services
19 hours ago
Job Description: Director - Account Growth Location: Bangalore, India (In-office, Monday to Friday) The Opportunity As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships. Key Responsibilities: 1.Account Expansion & Revenue Growth Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals. Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes. Build multi-threaded relationships across client organizations to identify new growth avenues. 2.Retention & Churn Prevention Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition. Create and implement account retention playbooks, ensuring consistent engagement and value delivery. Act swiftly on early warning signals to protect revenue and maintain long-term relationships. 3.Strategic Account Leadership Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership. Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes. Champion the customer’s voice internally, influencing product development and service improvements. 4. Insights & Reporting Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership. Monitor churn drivers and expansion levers, translating insights into strategic account plans. Share success stories and best practices to scale account growth programs across the portfolio Qualifications & Skills 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts. Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies. Ability to engage and influence C-level executives as a trusted advisor. Exceptional relationship-building and negotiation skills. Strong analytical and strategic planning skills, with the ability to turn insights into action. Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.
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Client Director
3 days ago
bangalore district, India Everest Group Full timeAbout Everest Group Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Client Director
2 weeks ago
Bangalore, India Everest Group Full timeEverest Group is a research firm helping business leaders confidently navigate today's market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing...
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Client Director
2 weeks ago
bangalore, India Everest Group Full timeAbout Everest Group Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Client Director
2 weeks ago
bangalore, India Everest Group Full timeAbout Everest GroupEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Director – Client Services
22 hours ago
bangalore, India Anakin (YC S21) Full timeJob Description: Director - Account GrowthLocation: Bangalore, India (In-office, Monday to Friday)The OpportunityAs an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to...
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Client Director
2 weeks ago
bangalore, India Everest Group Full timeAbout Everest Group Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent,...
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Remote Director/Client Services
2 weeks ago
Bangalore, India Zyoin Group Full timeRole - Director Customer Support Experience - 15+ Years Industry - Fintech, Financial Services Preferred Looking for a Director – Customer Support with strong focus on strategic leadership and transformation. Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees. Proven ability to drive customer experience...
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Account Coordinator
2 weeks ago
bangalore district, India Premiere Digital Services Full timeThe Account Coordinator is vital to the Client Services department as the customer contact and liaison for order management. The Account Coordinator focuses on Customer Management and on fulfilling the customer's orders. They are responsible for working with production to ensure the customers' orders are fulfilled on time and defect-free. Responsible for...
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Creative Director
3 days ago
bangalore district, India Zensciences Full timeRole Title: Creative Director Business Unit: Zensciences (B2B Creative & Brand) Reporting To: Chief Business Officer / Founding Partners About the Roles We’re looking for a Creative Director to lead the big idea engine at Zensciences — India’s largest B2B marketing and creative agency. This is a pivotal role responsible for elevating the agency’s...
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Client Servicing Intern
2 weeks ago
bangalore district, India Pine Labs Full timeWe at Pine Labs are looking for those who share our core belief - Every Day is Game Day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose - Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using...
