Urgent: Senior Soft Service Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Senior Soft Service ExecutiveWork DynamicsWhat this job involvesRoles Responsibilities Assist and monitor to ensure all building procedures and performance measures are maintained at all times Assist with the development and monitoring of the Planned Preventative Maintenance programme Ensure vendor compliance with agreed progresses Ensure Regional Operations procedures are followed to ensure service standards are maintained Seek ways to constantly reduce costs and improve operational standards Ensure consistency of regional policies procedures with constant updating as required Implement comply with and audit all internal management systems for quality assurance Ensure all Critical Environment CEM requirements are met Ensure all Reactive Maintenance is completed as per the agreed timeframes Ensure all Financial Management requirements are completed in a timely and accurate manner Provide superior customer service Ensure feedback from client sessions is recorded and action to the satisfaction of the end user Pro-actively manage Nielsen expectations ensuring that the service levels are maintained Assist in the monthly finance reporting as required Provide input as required into the Monthly Report to Nielsen Active involvement in the monitoring and achieving the required Key Performance Indicators Assist Facilities Management Team with tactical planning for the teams goals and objectives Assists with receiving and dispatching of work requests to technical staff vendors or other services providers Work order entry and monitoring redirect work orders that are assigned to wrong vendor or location request NTE increases and approvals Monitor work order SLA adherence Assists with the coordination scheduling follow-up and satisfaction of maintenance activities Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership Provide information and direction to vendors facilities staff and other service providers as required to ensure excellent coordination and execution of work with minimal disruption Sound like you To apply you need to have Strong knowledge of property operationsPlaying a key role the ideal candidate holds a degree in business or hotel and building management and at least three to five years experience in facilities management You must also demonstrate good working knowledge in occupational safety as well as aptitude in client-centric operations Solid background in team managementAre you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise then we are more than thrilled to have you aboard What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site Bengaluru KAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real 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employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL