Customer Success Specialist

3 weeks ago

Bengaluru India illumine Full time

Job Description

Illumine - Powered by Purpose

Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine empowers educators to focus on nurturing young minds.

Headquartered in the United States, Illumine has a growing international footprint with operations in Bengaluru (India), the UAE, Singapore, and Malaysia. With a strong commitment to innovation and a user-first approach, Illumine is transforming early education through smart technology and seamless digital experiences

Your Role in Our Story

- Conduct onboarding and training sessions for new clients post-sales.
- Offer ongoing support to customers, resolving operational or technical queries promptly and effectively.
- Ensure client accounts are actively used and that customers are engaged with the platform features.
- Monitor account activity and highlight any signs of inactivity or dissatisfaction to mitigate churn risk.
- Troubleshoot issues and communicate resolutions clearly and professionally.
- Collaborate with internal teams - product, engineering, and sales, to close feedback loops and improve user experience.
- Maintain detailed documentation of customer interactions and recurring issues.
- Be available to respond to urgent client needs during night shifts or weekends if required.

We'd Love to See you superpowers

- 1 to 2 years of experience in customer success, onboarding, or customer support rolesplease apply only if your experience aligns.
- Prior experience supporting U.S. or international clients.
- Excellent English communication skillswritten and verbal.
- Strong professionalism, patience, and a customer-first mindset.
- Proficient with CRM, support tools, and ticketing systems.
- Good with Microsoft Excelable to manage and analyze client data as needed.
- Ability to manage multiple client interactions in a fast-paced environment.
- Willingness to work night shifts and occasionally during weekends as per business needs.
- Experience in SaaS, EdTech, or a tech-based product support environment is preferred.

Location: Indiranagar, Bengaluru, IN

Powered by People, Backed by Perks

- Competitive salary
- Flexible working hours
- Collaborative and inclusive workspace
- Opportunities for Growth & Impact
- Enjoy opportunities to grow and make a real impact on our brand.
- Work in a supportive environment where your ideas and skills are valued.

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