Customer Success Specialist

3 weeks ago

Bengaluru, India Studium Full time
Customer Success Specialist – Bangalore, India
Location: Bangalore (On-site; no WFH/hybrid option)
Employment Type: Full-time
Industry: SaaS | EdTech | Higher Education Quality Assurance
Reports To: Head – Customer Success
CTC - Rs. 3 Lacs to 6 Lacs
About Studium
Studium is India’s most advanced accreditation intelligence platform. We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.
Our clients include premier institutions like IIMs, NMIMS, DY Patil, and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.
Learn more: Overview
We are looking for a Customer Success Specialist ( Bangalore ) to manage client relationships and support new business development.
70% Customer Success | 30% Business Growth
You’ll be Studium’s key representative in Bangalore , working directly with top colleges and universities.
This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education.
Key Responsibilities Customer Success
Act as the primary contact for all active clients in Bangalore
Conduct regular college visits to support adoption and implementation of Studium tools
Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
Train faculty and administrators on product usage
Ensure client satisfaction, timely resolution, and strategic follow-up
Business Development
Support outreach to new institutions in the region
Participate in early-stage meetings, demos, and presentations
Represent Studium at academic events and networking forums
Domain Enablement
Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB)
Position Studium as a trusted domain expert, not just a software provider
Share client feedback with internal teams for product improvements
Coordination & Training
Report regional activities and insights to HQ
Attend one-time training and onboarding at Studium HQ in Pune
Role is fully based in Bangalore with client-site travel as required
Ideal Candidate Profile
Master’s degree preferred (Education, Management, Policy, or related areas)
Excellent communication and interpersonal skills
Street-smart, proactive, and quick learner
Experience in client management, EdTech, SaaS, or higher education is a plus
Must be based in Bangalore and willing to travel frequently within the region
What We Offer
A mission-driven role at the forefront of higher education transformation
Opportunity to work with top-tier institutions and leaders
Comprehensive onboarding and domain training at Pune HQ
Exposure to product, strategy, and data teams in a fast-growing startup
Interested? Apply now and be part of our mission to make quality assurance simple, structured, and data-driven.

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