Customer Success Specialist

2 days ago

Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview:

The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we're passionate about growing individuals and pathing the way for a successful career. If you're an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.

Key Responsibilities Shift timings 6:30 pm to 3 am

  • Providing post-sale first level technical support to our customer (via email).
  • Fulfilling administrative requests.
  • Populate, update and manage client sites.
  • Evaluate and report on customer satisfaction to Customer Success teams.
  • Assist with highly sensitive requests or issue escalations as needed.
  • Daily data entry and administration support to the team (previous knowledge of Excel/Powerpoint/Word)
  • Daily usage of CRM system (previous knowledge of Salesforce is beneficial)
  • Providing support to our existing customers to ensure excellent experience with use of our products

Required Experience/Skills

  • 2-4 years of Customer Service/Support/Success experience
  • Degree qualified, preferably in relevant fields: bachelor's in business/languages
  • Experience in administrative work/customer service.
  • High energy, positive attitude and passionate about providing excellent customer service.
  • Process driven.
  • Excellent written and verbal skills.
  • Good working knowledge of excel.
  • Able to work with minimal supervision.
  • Ability to work in a team as well as individually.
  • Thrives in a fast-moving environment with the ability to multitask.
  • Professional working proficiency in English is required (and additional language(s) are a plus).

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