Customer Success Specialist

About Us:

At HabitNu, we're on a mission to improve health outcomes through technology-driven

programs that help people manage and reverse chronic conditions like diabetes. As we

continue expanding across the U.S. and India, our Customer Success team plays a key role in

ensuring users feel supported, informed, and empowered every step of the way.

Job Overview:

We are seeking a dynamic Customer Success Specialist to join our growing team. In this

role, you will be the primary point of contact for our U.S.-based users in the digital health

industry, ensuring they receive timely, professional, and effective support. You will work

closely with our customer support staff in the U.S. and development team in India to

troubleshoot issues, manage support tickets, and contribute to a scalable, high-quality

model.

The ideal candidate must have strong experience in U.S. customer support (preferably

healthcare insurance or billing), excellent communication skills, and the ability to manage

customer success processes end-to-end.

What You'll Do:

• Handle inbound and outbound support requests from U.S.-based customers with professionalism and empathy.
• Assist customers with billing, claims, healthcare insurance-related queries, and account concerns.
• Troubleshoot and document user issues, escalating to the development team when necessary.
• Support new partner implementations, including onboarding, product shipments, and login confirmations.
• Manage and resolve support tickets through a helpdesk system, ensuring SLA compliance.
• Configure and maintain LMS-style curriculums, partner organizations, and internal employee accounts.
• Prepare and deliver customer communications, including release notes, notifications, and ticket responses.
• Analyze customer interactions, generate reports, and provide insights for internal stakeholders and partners.
• Collaborate with operations and development teams to improve processes and scalability.
• Maintain accurate records of all customer interactions in compliance with company policies.

What You Bring:

• Bachelor's degree (B.A./B.S.) in any discipline.
• 3+ years of experience in customer support, preferably with U.S.-based populations.
• Demonstrated proficiency with SaaS cloud-based web and mobile applications.
• Solid understanding of ticketing systems (e.g., Jira Service Management) and CRM tools.
• Ability to think critically and problem solve
• Availability to support U.S. time zones (ET/CT) with as much overlap as possible.
• Excellent written and verbal communication skills in English, with neutral accent clarity
• Strong analytical skills with experience in data analysis, reporting, and dashboards.
• Demonstrated ability to maintain high standards of accuracy in fast-
• paced environments
• Strong attention to detail with ability to produce accurate, error-free work
• Strong problem-solving skills and ability to think critically
• Proactive approach to identifying and resolving issues

Preferred Qualifications

• Working knowledge of the U.S. healthcare industry, particularly insurance and billing.
• Familiarity with HIPAA regulations and compliance practices.
• Experience with tools like JotForm and content management systems (CMS).
• Experience in Startup based culture is a plus.
• Customer-first mindset with strong problem-solving abilities.

What You Get

• Strong compensation: Solid base salary plus performance bonuses.
• Work-life balance: Flexible schedule that respects your time.
• High-growth culture: Build, learn, and grow, every day.
• Full health coverage: Insurance for you and your dependents, with no salary deductions.
• Learning support: Access to our in-house LMS to keep your skills sharp.
• Mission with meaning: Redefine how we manage prediabetes, diabetes, and metabolic health, with empathy, science, and bold innovation