Customer Success Specialist
1 day ago
Job Summary
We're looking for a proactive and empathetic Customer Success Specialist to join our team and ensure our clients achieve maximum value from our products and services. You'll be the trusted advisor and advocate for our customers, helping them succeed while driving retention and growth.
Key Responsibilities
- Build strong relationships with customers to understand their goals and challenges.
- Onboard new clients and guide them through product enablement and adoption.
- Monitor customer health metrics and proactively address issues.
- Serve as the primary point of contact for customer inquiries and support escalations.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
- Identify upsell and cross-sell opportunities based on customer needs.
- Collect and relay customer feedback to improve products and services.
- Maintain accurate records of customer interactions and progress in CRM systems.
Qualifications
- Proven experience in customer success, account management, or client services.
- Prefer folks with around 5-7 years of experience.
- Strong communication and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Tech-savvy with the ability to learn and explain complex products.
- Experience with CRM tools (e.g., Salesforce, Dynamics, HubSpot) is a must.
- Empathy, patience, and a genuine desire to help customers succeed.
-
Customer Success Specialist, Advertising
7 days ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...
-
Customer Success Specialist, Advertising
2 weeks ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
-
Customer Success Specialist, Advertising
1 week ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
-
Customer Success Specialist, Advertising
1 day ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
-
Customer Success Specialist II
7 days ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....
-
Customer Success Specialist
1 day ago
Bengaluru, Karnataka, India WorkSpan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout WorkSpanThe next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers,...
-
Customer Success Specialist
3 days ago
Bengaluru, Karnataka, India HabitNu Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Us:At HabitNu, we're on a mission to improve health outcomes through technology-drivenprograms that help people manage and reverse chronic conditions like diabetes. As wecontinue expanding across the U.S. and India, our Customer Success team plays a key role inensuring users feel supported, informed, and empowered every step of the way.Job Overview:We...
-
Customer Success Specialist II
7 days ago
Bengaluru, Karnataka, India Rubrik Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job DescriptionCustomer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology. Optimize. Customer Success Manager...
-
Education Customer Success Specialist
7 days ago
Bengaluru, Karnataka, India MathWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: MathWorks has built a Customer Success Team dedicated to helping our academic market experience the full value of...
-
Partner Success Specialist
24 hours ago
Bengaluru, Karnataka, India Curriculum Associates Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearAt Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences...