Customer Support Specialist

2 weeks ago

Mumbai, Maharashtra, India Pendulum Ecommerce Full time
We're looking for someone who thrives on solving problems and keeping customers happy.

Our e-commerce business is growing fast new products, new campaigns, new customers every day. With that comes questions, concerns, returns, and the occasional "where's my order?" moment. That's where you come in.

We're looking for someone who can own the customer experience end-to-end: respond quickly, solve problems, track refunds/returns, and handle chargebacks making sure customers leave happy, not frustrated.

What you'll do

- Respond to customer inquiries with clear, empathetic answers (email, chat, phone)
- Track orders with the warehouse and keep customers updated
- Record returns & refunds in Notion/Sheets, keeping dashboards up to date
- Maintain logs for chargebacks, refunds, and returns so leadership has visibility
- Handle chargebacks and disputes: collect order records, proof of delivery, and file responses
- Spot suspicious activity and flag potential fraud early
- Create help articles, templates, and FAQs to improve the customer journey

What makes you a good fit

- Experience in customer support (e-commerce, SaaS, or DTC preferred)
- Skilled with tools like Gorgias, Zendesk, Notion, Google Sheets, or ClickUp
- Understands chargeback processes prevention and dispute handling
- Strong written communication: clear, human, and empathetic
- Proactive, detail-oriented, and able to stay calm under pressure

Why you'll love working here

- 100% remote work from anywhere
- Freedom to improve processes, not just follow scripts
- Fast-moving, supportive team that values initiative
- Direct impact: happy customers, cleaner systems, reduced chargebacks

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 4,50,000

    Job Opportunity: Customer Support SpecialistJob Summary: Our team is looking for a skilled Customer Support Specialist to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving customer problems and queries in a timely and professional manner.Key Responsibilities: Provide technical or administrative...

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:We are seeking a skilled and dedicated professional to join our team as a Customer Support Specialist.The successful candidate will be responsible for monitoring ATM networks, resolving customer issues, and providing excellent customer service.

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Neelam Enterprise Full time ₹ 2,10,000 - ₹ 2,30,000 per year

    WE ARE LOOKING FOR CUSTOMER SUPPORT SPECIALISTANY GRADUATE WITH 1YEAR EXPERIANCE ON PAPERANY HSC WITH 3 YEAR EXPERIANCE ON PAPEREXCELLENT COMMUNICATION SKILLSBEST SALARYDAY SHIFTNO CABCANDIDATE NEED TO SPEAK WITH CUSTOMERS AND GENRATE LEADSJob Types: Full-time, PermanentPay: ₹21, ₹23,000.00 per monthBenefits:Health insuranceProvident FundEducation:Higher...

  • Customer Support Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time US$ 40,000 - US$ 80,000

    We are seeking a skilled professional to fill the role of Customer Support Specialist.Key Responsibilities:Customer Inquiry Management: Respond promptly to customer inquiries via various channels, providing timely and effective solutions.Customer Engagement & Alignment: Develop strong relationships with customers to understand their needs, aligning them with...

  • Healthcare Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time US$ 60,000 - US$ 80,000

    Job DescriptionWe are seeking an experienced professional to join our team as a Care Coordination Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the US healthcare industry.The ideal candidate will have a strong background in customer support, excellent communication...

  • Supporting Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced technical support specialist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues in a timely and professional manner.The ideal candidate will have a strong...

  • Senior Customer Support Specialist Position

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

  • Office Support Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeOfficeSupport Full time ₹ 4,00,000 - ₹ 7,50,000

    Job Title: Office Support SpecialistOur organization is seeking a skilled Office Support Specialist to manage administrative tasks, including scheduling, customer inquiries and general office operations.The selected candidate will be responsible for maintaining and organizing office records, filing and customer data. Additionally, they will assist with order...

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

    We are seeking a skilled and dedicated Customer Support Professional to join our team. The ideal candidate will have excellent communication skills, a strong ability to empathize with customers, and a passion for delivering exceptional service.Maintaining a positive attitude towards customers at all times is crucial for success in this role.Responding...

  • Customer Interaction Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Interaction Specialist We are seeking a skilled Customer Interaction Specialist to provide exceptional support to our customers and employees. In this role, you will be responsible for resolving customer and employee problems, incidents, issues, requests, and queries in a timely and efficient manner. Key Responsibilities:Resolve...