Product Support Representative Iii

5 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Engineering
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

In today’s highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information - both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

We are Trading and Processing - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

**What you will be doing**

This position is for Trading and Processing group: You will be responsible for CX support, level2 support for T&P product suite clients and working on the overnight batch processes for our US based Trading clients, incidents handling, Open to work in shifts to cover client requirements.

**What you bring**:
Knowledge / Experience
- Min 5 years of experience on CX support.
- Strong understanding of Capital Market domain like trading life cycle, security finance, lending and borrowing, collateral management, repo management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities, market data etc.
- Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
- Good understanding of trading environments and overnight batch processes
- Ability to communicate to clients and understand files dependencies and communicate with clients when files are late and delayed
- Establish strong relationship with onshore counterparts.
- Basic knowledge of tools like Team Support, Jira, Service Now.
- Raise any issues related to process and get it resolved.
- Readiness to work in shift as required - India morning/afternoon time
- On call support on weekdays and weekends as needed
- Participate in DR activities with clients on weekends as needed
- Communicating with management and Client in regular intervals for major issues found in the IT system.
- Document troubleshooting steps and service restoration details in PIR/IR document
- Make sure all Incidents details are logged in Ticketing tool, allocating categorization and prioritization of incident
- Prior experience in Incident Management
- Strong knowledge of IT service management software - ITIL

**Skills**
- Strong analytical skill.
- Good communication skill.
- Strong troubleshooting skills.

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Product Support Representative Iii

    7 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Product Support Representative Iii

    5 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Iii

    6 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Product Support Representative Iii

    5 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Representative Iii

    5 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Product Support Representative Iii

    7 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Product Support Representative III

    1 month ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Product Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    About the RoleWe are seeking an experienced Product Support Representative III to join our Application Managed Services (AMS) team. As a key member of our team, you will provide in-depth product support to our clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.Key ResponsibilitiesSupport FIS solutions and ensure the...

  • Product Support Representative Iii

    5 months ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....

  • FIS Product Support Representative

    1 week ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    About the role:As a Product Support Representative with FIS, you will work closely with clients to provide in-depth product support and resolve customer concerns. This involves taking incoming inquiries to resolve issues related to product installation, operation, maintenance, or application.About the team:Our team is dedicated to delivering exceptional...

  • Product Support Representative Iii

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Application Support Engineer III

    1 week ago

    Pune, Maharashtra, India AltaReturn Full time

    About This RoleAt AltaReturn, we're looking for a skilled Application Support Engineer III to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our software solutions.Key Responsibilities:Provide technical support to our clients and internal teamsInvestigate and resolve complex technical...

  • Scrum Master III

    4 weeks ago

    Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job Title: Scrum Master IIICencora India Technology Services Private Limited is seeking a highly skilled Scrum Master III to join our team. As a Scrum Master III, you will be responsible for leading and guiding our development team in implementing Agile methodologies and best practices.Key Responsibilities:Coach the development team on Agile practices,...

  • Product Support Representative Iii

    7 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific...

  • Software Engineer III

    4 weeks ago

    Pune, Maharashtra, India 6sense Full time

    Join Our Team as a Software Engineer III (Backend)We are seeking a highly skilled Software Engineer III (Backend) to join our team at 6sense. As a key member of our engineering team, you will be responsible for designing and developing scalable and available system architectures, working with large scale datasets, and building microservices.Key...

  • Associate, Counsel III

    4 weeks ago

    Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Job Title: Associate, Counsel IIIAt BNY Mellon, we're seeking a highly skilled Associate, Counsel III to join our Insight team in Pune, Maharashtra. This role is a hybrid position, offering the perfect blend of work and personal life.Key Responsibilities:Onboard new law firms in accordance with the vendor management process, ensuring seamless integration and...

  • Product Support Representative Ii

    5 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Customer Support Representative

    5 months ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Software Engineer III

    4 weeks ago

    Pune, Maharashtra, India Rocket Software Full time

    Job Title: Software Engineer IIIJob Summary:Rocket Software Inc. is seeking a highly skilled Software Engineer III to join our team. As a Software Engineer III, you will design, develop, and troubleshoot software programs for software enhancements and new products. You will work closely with our software development teams to deliver reliable, robust, and...

  • Product Support Representative Ii

    5 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...