Product Support Representative Iii

3 weeks ago

Pune, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**: Full-time

**Type of Hire**: Experienced (relevant combo of work and education)

**Education Desired**: Bachelor of Commerce/Business

**Travel Percentage**: 0%

**General Duties & Responsibilities**:

- Provide in-depth product support to FIS clients by resolving incoming inquiries.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge are critical in responding to daily client-centric activities.
- Perform other related duties as needed.

**Education Requirements**:
Bachelor's degree in business or a related field or an equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)

**General Knowledge, Skills & Abilities**:

- Prior banking or finance-related experiences are a plus, with personal banking experience preferred.
- Ability to document client information and recurring technical issues to support product quality programs and product development.
- Knowledge of FIS products and services.
- Strong analytical and problem-solving skills.
- Knowledge in programming, business analysis, or implementation of software products.
- Organizational and time management skills are required.
- Self-starter with proven ability to work independently.
- Excellent oral and written communication skills.

**FIS Job Level Description**:
**Privacy Statement**:
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**:
Recruitment at FIS primarily works on a direct sourcing model, with a relatively small portion of our hiring through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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