Technical Support Specialist III

2 weeks ago


Pune, Maharashtra, India Johnson Controls Full time
Overview

We are seeking a highly skilled Technical Support Specialist III to join our team at Johnson Controls. In this role, you will provide technical support and expertise in building management systems (BMS) and energy management systems (EMS), specifically for HVAC systems.

Salary

The estimated annual salary for this position is $110,000-$130,000, depending on location and experience.

Job Description

In this role, you will be responsible for:

  • Providing technical support via phone and email to customers with issues related to BMS and EMS systems
  • Developing skills in analytical thinking and holistic problem-solving to troubleshoot real-time cases
  • Collaborating with Level 2 Engineers to communicate and recreate customer issues and solve complex problems
Required Skills and Qualifications

To be successful in this role, you will need:

  • A degree in Mechanical Engineering or a related field
  • 6-7 years of experience in troubleshooting BMS and EMS systems, specifically for HVAC systems
  • Knowledge of communication protocols such as BACnet and MODBUS
  • Able to read and interpret wiring diagrams
  • Strong customer service and problem-solving skills
Benefits

As a Technical Support Specialist III, you will enjoy a comprehensive benefits package, including:

  • A competitive salary
  • A comprehensive health insurance plan
  • A retirement savings plan
  • Opportunities for professional growth and development


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