FIS Product Support Representative

3 weeks ago


Pune, Maharashtra, India Jobs for Humanity Full time

About the role:

As a Product Support Representative with FIS, you will work closely with clients to provide in-depth product support and resolve customer concerns. This involves taking incoming inquiries to resolve issues related to product installation, operation, maintenance, or application.

About the team:

Our team is dedicated to delivering exceptional support to FIS clients. As a Product Support Representative, you will be responsible for:

  • Handling customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
  • Providing in-depth product support and researching client issues
  • Troubleshooting problems with equipment or software applications and recommending corrective action
  • Documenting customer information and recurring technical issues to support product quality programs and product development

What you will need:

To succeed in this role, you will need:

  • Prior banking experience is preferred
  • Strong analytical, organizational, and time management skills
  • The ability to work independently
  • Excellent communication and problem-solving skills
  • Knowledge of FIS products is a plus

What we offer:

At FIS, we offer a range of benefits to support your personal and professional growth, including:

  • Opportunities to innovate in fintech
  • Tools for personal and professional development
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

About FIS:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Our recruitment process works primarily on a direct sourcing model, with a relatively small portion of our hiring coming through recruitment agencies.



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