Financial Support Specialist

7 days ago


Pune, Maharashtra, India FIS Full time

About the Company:

FIS is a leading fintech solutions provider that touches nearly every market, company, and person on the planet. Our teams are inclusive and diverse, and we celebrate our colleagues' achievements together.

About the Role:

  • Provide real-time support and troubleshoot issues related to Trax (FIS Payment Hub)
  • Interact daily with clients across APJ, EMEA, and US regions

Responsibilities:

The successful candidate will join the FIS Enterprise Treasury Client Experience team and provide treasury and payments support to our client base. This role involves daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.

Key Responsibilities:

  • Providing real-time assistance for business-critical products to troubleshoot or produce an in-depth analysis of reported problems
  • Strong analytical skills required to resolve technical and functional issues

Requirements:

To be successful in this role, you will need:

  • Knowledge and understanding of financial operational and business processes
  • Experience in a Client Services Treasury or Payments role supporting clients on financial applications
  • Experience working in Banking or Financial Institutions

Skills and Qualifications:

  • Excellent interpersonal and communication skills
  • Good problem-solving skills and mindset
  • Good debugging skills
  • 6-10 years of experience in L3 Production/Application support
  • Good experience in AWS and payments processing through Inbound Request for Transfer (IRFT) including MT101, MT103, MT202, MT940/MT950 Statement messages, Common group messages (MTn91, MTn92, MTn95, MTn96, and MTn99) in TRAX
  • Flexible with rotating shifts covering 24x7
  • Basic knowledge/experience working with Microsoft Windows Operating system and/or Linux
  • Basic knowledge with JBoss/WildFly/JAVA/SQL (not mandatory)
  • Basic knowledge about product support roles
  • Ability to build and maintain strong client relationships
  • Able to take the initiative and work independently or in a team

What We Offer:

We offer a competitive salary of $80,000 - $110,000 per year, depending on location and experience. Other benefits include:

  • Extensive Health Benefits Program along with Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home-office work model
  • Opportunity to work with global teams and clients

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Privacy Statement.



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