Technical Support Specialist

4 weeks ago


Pune, Maharashtra, India FIS Full time

About the Role:

At FIS, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing level 1 and level 2 support for client-facing systems and applications.

Key Responsibilities:

  • Monitoring and troubleshooting hub for tandem device support for switches, processors, and bank transactions.
  • Notifying clients via email or phone call for host issues.
  • Incident ticket creation and tracking, including responding to emails and call-originated requests.
  • Performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.

Requirements:

  • Experience in Alert Center, SNOW, and NICE.
  • Knowledge of client objectives and business priorities, and FIS's role in achieving them.
  • Excellent customer service skills and ability to effectively use production control tools and resources.
  • Excellent analytical, decision-making, problem-solving, team, and time management skills.

What We Offer:

  • An exciting opportunity to be a part of a world-leading FinTech product MNC.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A broad range of professional education and personal development possibilities.


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