Lead Business Analyst

2 weeks ago


Pune, Maharashtra, India FIS Full time
Job Overview

We are seeking a highly skilled Lead Business Analyst to join our FIS Enterprise Treasury Client Experience team.

About the Role:

  • Provide technical support and troubleshooting for Trax (FIS Payment Hub)
  • Collaborate with clients globally across APJ, EMEA, and US regions

Responsibilities:

The successful candidate will be responsible for:

  • Daily communication with staff from leading banks and corporates
  • Providing real-time assistance for business-critical products
  • Troubleshooting or producing in-depth analysis of reported problems

Requirements:

To succeed in this role, you will need:

  • Knowledge and understanding of financial operational and business processes
  • Experience in a Client Services Treasury or Payments role supporting clients on financial applications
  • Experience working in Banking or Financial Institutions
  • Excellent interpersonal and communication skills
  • Good problem-solving skills and mindset
  • 6 to 10 years of experience in L3 Production/Application support
  • AWS and payments processing knowledge through Inbound Request for Transfer (IRFT)
  • Flexible with rotating shifts covering 24x7
  • Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
  • Ability to build, maintain strong client relationships
  • Able to take the initiative and work independently or in a team

Qualifications:

Candidates should hold a Bachelor's degree in Computer Science and/or MBA Finance with technical experience.

Benefits:

FIS offers an extensive Health Benefits Program, best-in-class career mobility options, award-winning learning offerings, adaptable home-office work model, and opportunity to work with global teams and clients.

Salary: $120,000 - $180,000 per annum based on experience and qualifications.


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