Lead Business Analyst
2 weeks ago
We are seeking a highly skilled Lead Business Analyst to join our FIS Enterprise Treasury Client Experience team.
About the Role:
- Provide technical support and troubleshooting for Trax (FIS Payment Hub)
- Collaborate with clients globally across APJ, EMEA, and US regions
Responsibilities:
The successful candidate will be responsible for:
- Daily communication with staff from leading banks and corporates
- Providing real-time assistance for business-critical products
- Troubleshooting or producing in-depth analysis of reported problems
Requirements:
To succeed in this role, you will need:
- Knowledge and understanding of financial operational and business processes
- Experience in a Client Services Treasury or Payments role supporting clients on financial applications
- Experience working in Banking or Financial Institutions
- Excellent interpersonal and communication skills
- Good problem-solving skills and mindset
- 6 to 10 years of experience in L3 Production/Application support
- AWS and payments processing knowledge through Inbound Request for Transfer (IRFT)
- Flexible with rotating shifts covering 24x7
- Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
- Ability to build, maintain strong client relationships
- Able to take the initiative and work independently or in a team
Qualifications:
Candidates should hold a Bachelor's degree in Computer Science and/or MBA Finance with technical experience.
Benefits:
FIS offers an extensive Health Benefits Program, best-in-class career mobility options, award-winning learning offerings, adaptable home-office work model, and opportunity to work with global teams and clients.
Salary: $120,000 - $180,000 per annum based on experience and qualifications.
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