Finance Support Specialist
4 weeks ago
The FIS Trax Support Expert will provide daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.
Responsibilities include real-time assistance for business-critical products, trouble shooting or producing an in-depth analysis of reported problems.
About the TeamThe FIS Enterprise Treasury Client Experience team is looking for a Product Support Representative to join their team.
The successful candidate will be responsible for providing treasury and payments support to our client base.
Key Responsibilities- Provide technical support and troubleshooting for Trax (FIS Payment Hub)
- Interact with clients globally across the APJ, EMEA, and US regions
- Knowledge and understanding of financial operational and business processes
- Experience in a Client Services Treasury or Payments role supporting clients on financial applications
- Experience working in Banking or Financial Institutions
- Excellent interpersonal and communication skills
- Good problem-solving skills and mindset
- Good debugging skills
- 6-10 years of experience in L3 Production/Application support
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