Finance Support Specialist

4 weeks ago


Pune, Maharashtra, India FIS Full time
About the Role

The FIS Trax Support Expert will provide daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.

Responsibilities include real-time assistance for business-critical products, trouble shooting or producing an in-depth analysis of reported problems.

About the Team

The FIS Enterprise Treasury Client Experience team is looking for a Product Support Representative to join their team.

The successful candidate will be responsible for providing treasury and payments support to our client base.

Key Responsibilities
  • Provide technical support and troubleshooting for Trax (FIS Payment Hub)
  • Interact with clients globally across the APJ, EMEA, and US regions
Requirements
  • Knowledge and understanding of financial operational and business processes
  • Experience in a Client Services Treasury or Payments role supporting clients on financial applications
  • Experience working in Banking or Financial Institutions
Preferred Skills
  • Excellent interpersonal and communication skills
  • Good problem-solving skills and mindset
  • Good debugging skills
  • 6-10 years of experience in L3 Production/Application support


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