Product Support Representative Iii

7 months ago

Pune, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

**Company Name**: FIS Global

**Job Description**:
We are hiring for a full-time position at FIS, a company that values curiosity, motivation, and forward-thinking. We believe in being a part of an open, collaborative, entrepreneurial, passionate, and fun team. We welcome individuals from all walks of life, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA+, and veterans.

**About the team**:
The Ambit Asset Finance Support team is a global team of experienced consultants working together to support multinational banks and asset leasing organizations. We aim to provide the highest quality support to our growing client base of high-profile companies. You will work alongside a highly experienced team of support consultants, designers, developers, and QA engineers.

**What you will be doing**:
As a Product Support Representative, you will be the face of FIS, building strong and lasting relationships with our clients. Your role will involve assisting Ambit Asset Finance clients with their day-to-day software management. You will use your excellent problem-solving skills to analyze and replicate issues, provide guidance on client impact and potential solutions, and identify areas for improvement in their business processes.

**Key responsibilities include**:

- Incident management: being the point of contact and resolving incidents for our global support structure. You may also be required to provide immediate resolution for high-priority incidents.
- Client relationship building: working with clients to document their current processes, suggesting optimal business practices, and facilitating their efficient use of the software.
- Proactive problem prevention: developing and documenting new initiatives and processes, and highlighting potential defects.
- Handle pressure-filled situations: managing client needs and timelines while understanding any financial impact.

**What you bring**:

- Previous experience in a technical support role and a dedication to customer success.
- Relevant qualifications and/or professional experience in software development and systems analysis.
- Experience with relational databases like Microsoft SQL Server and Oracle.

**Privacy Statement**:
FIS is committed to protecting the privacy and security of all personal information. For more information, please refer to our Online Privacy Notice on our website.

**Sourcing Model**:
Recruitment at FIS primarily follows a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list.

**To apply, please fill out the following form**:
**Full Name**:
**Phone Number**:
**Cover Letter**:
**Resume**:
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