Medical Receptionist and Admin

1 week ago

Pune, India Wiggles Full time

We are looking for a Hospital Receptionist/Admin Executive, with strong & detailed business acumen, an eye for detail looking through the data sets, and bringing solutions based on data for the growth of the organization as a whole in terms of process/people/business/cost.

**Responsibilities Include**:

- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying providers of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Manages and serves as point-person for all day-to-day office operations responsibilities, procedures and services including furniture, fixtures and equipment (e.g. telecommunications, internet, copiers, AV, etc.), security, supplies, mailing/shipping, maintenance, installation and repairs.
- Provides facilities management, including planning and oversight of short and long-term facilities projects, liaison for building services and property management, lease management, and compliance oversight.
- Responsible for safety functions including emergency preparedness, disaster recovery, business continuity and evacuation procedures and plans.
- Responsible for purchasing, tracking, and receiving supplies and equipment.
- Responsible for providing logistics management to support the use of the facility for meetings, training, and daily operations at both classified and unclassified levels.
- Responsible for developing/monitoring budgets and reporting financial information to the NSRI home office.
- Cost control and ensuring timely implementation of the project.
- liaising with all Veterinary doctors, Consultant Specialists, Technical, and Non Technical Front Desk Staff, Pharmacists

**Experience & Qualification Required**:

- Graduate in any field with good communication skills.
- Ability to work in a fast paced environment.
- A minimum of 2 to 3 yrs experience in relevant field/ in hospitals
- Experience in building relationships and liaising with multiple stakeholders.
- Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc.
- Comfortable working in different shifts including weekends.
- Comfortable with pets and working in Veterinary healthcare space.
- Past experience working around pets will be an added advantage.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

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