Customer Success

4 weeks ago


Bengaluru Karnataka, India MoEngage Inc Full time

As a part of the Customer Success team at MoEngage, here are some things you can expect:

- Onboard customers with Integration support and drive adoption of the product
- Be the point of contact for Accounts and be responsible for the growth of the customer
- Build relationships with marketing and product team POCs of the customer- Provide relevant CRM and mobile marketing automation expertise to the Customers- Advise clients on the most effective ways to use the MoEnagage Platform- Be a Product Evangelist, consulting the top internet companies on their growth

Skills- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.- Ability to understand customer requirements and see how MoEngage can add value in various ways.- Take ownership of the relationship post-sales and grow the customer- Champion the product and be an evangelist- Empathy - Needed in any client-facing role, also important for working with other teams.- Strong written and verbal communication skills Perks- Work at Scale and challenge yourself- Work with a smart team which grew up in the Mobile First world- Work on an award-winning product, tech and scale- We have you sorted with our coolest tech and software
- Gainsight- Our learning program - Xcelerator to power your learning goals- CSM Leaders like nowhere else and the coolest team you can imagine


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