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Customer Success Associate
3 weeks ago
We are looking for a Customer Success Associate who focuses on building and maintaining positive relationships with customers. Your responsibilities include ensuring customer satisfaction with the company’s products and services, addressing concerns, and identifying opportunities to enhance the overall customer experience.
Key responsibilities
- Respond promptly and professionally to customer inquiries via various communication channels.
- Provide product/service information and guidance to ensure customer success.
- Collaborate with internal teams to address customer concerns and resolve issues.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for upselling or cross-selling based on customer needs.
Pay: ₹20,000.00 - ₹30,000.00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- Business development: 2 years (preferred)
- total work: 2 years (required)
- Sales: 2 years (preferred)
**Language**:
- English (required)
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