Associate Customer Success
5 months ago
**About Us**
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”
**About Company**
**Roles and Responsibility**
Job Title: Associate Customer Success
Experience: 2-3 Years
Notice Period: Immediate-15 days
Location: Bangalore
JD:
Roles and Responsibilities:
- Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other departments to ensure proper resolution of the problem
- E-mail and phone communication to support our customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
- Enhancing the value of the positive customer experience through the knowledge, information and advice given
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience.
Mandatory Skills:
- Fluent in verbal and written English is required, other language like Spanish is just an advantage
- Excellent communication skills
- Customer focus
- Stress resistant
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