Customer Success Associate

1 month ago

Bengaluru Karnataka, India Datadog Full time

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._

**What You'll Do**:

- Identify and qualify opportunities to expand small customers existing Datadog footprint
- Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
- Troubleshoot on issues to ensure a positive customer experience and continued product adoption
- Proactively work with customers to find expansion opportunities and increase loyalty and retention
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Act as advisor to customers to ensure they're leveraging the solution effectively

**Who You Are**:

- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- A self-starter who can multitask and adapt to changing situations
- Strong with time management and feel confident working in a high volume, high velocity role
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply._

**Benefits and Growth**:

- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog_**_._**

**About Datadog**:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

**Equal Opportunity at Datadog**:
**Your Privacy**:

  • Customer Success Associate

    5 months ago

    Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...

  • Customer Success Associate

    5 months ago

    Bengaluru, Karnataka, India Vimoksha Beverage Solutions Private Limited Full time

    We are looking for a Customer Success Associate who focuses on building and maintaining positive relationships with customers. Your responsibilities include ensuring customer satisfaction with the company’s products and services, addressing concerns, and identifying opportunities to enhance the overall customer experience. Key responsibilities - Respond...

  • Associate Customer Success

    5 months ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Customer Success Associate

    5 months ago

    Bengaluru, Karnataka, India Join Our Team Full time

    Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...

  • Associate (Sales & Customer Success)

    7 months ago

    Bengaluru, Karnataka, India Splore Full time

    **What is Splore?** Founded and funded by Temasek and Menyala, **Splore** is an early-stage venture focused on reimagining search and discovery for the new generation. - Our mission is to be the knowledge and discovery engine for this generation, pioneering a new way of discovering and engaging with information in a world that is increasingly digital and...

  • Customer Success Associate

    5 months ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    **Job Description: Customer Success Associate - US** Role Details - Position: Customer Success Associate - Location: Remote - Shift timings : 7pm - 4am IST **About SCRUT Automation** Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...

  • Customer Success Associate

    6 months ago

    Bengaluru, Karnataka, India Poppulo Full time

    **Introduction** Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space...

  • Customer Success Associates

    5 months ago

    Yelahanka New Town, Bengaluru, Karnataka, India ETOE Full time

    **CUSTOMER SUCCESS ASSOCIATES**: - Education Solutions Company YELAHANKA NEW TOWN, BENGALURU **Applicants residing within 10 km of Yelahanka only need to Apply** To fuel our growth we are looking for a passionate **CUSTOMER SUCCESS ASSOCIATE** immediately. This role would be part of the B2C and B2B sales functions in driving a new customer acquisition,...

  • Customer Success Associate

    6 months ago

    Bengaluru, India Narvar Full time

    **Narvar Hybrid Eligible locations**:Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan **Narvar is growing!** We are hiring a Customer Success Associate to help scale our customer base. You are a person who is self-motivated, problem solver and willing to learn and take action. You get to work with...

  • Customer Support Associate

    2 months ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Success Associate

    6 months ago

    Bengaluru, Karnataka, India Almabase Full time

    **The Company**: Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders’ own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more. We are a bootstrapped company that has grown to be a leader in the alumni software space in the...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, Karnataka, India WizKlub Learning Pvt Ltd Full time

    At WizKlub Learning Pvt Ltd, we are seeking a highly motivated and driven Customer Success Associate to join our team.The ideal candidate will have a strong background in sales and customer service, with excellent communication and negotiation skills. The Customer Success Associate will be responsible for researching competing products, identifying...

  • Customer Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India Akshayakalpa Organic Full time

    As a Customer Success Associate with Akshayakalpa Organic, you will play a crucial role in building and maintaining strong relationships with our customers in the food processing industry. Your primary responsibility will be to attend to customer inquiries, identify their needs, and provide solutions that meet their expectations.Fulfillment and TargetEnsure...

  • Customer Success Associate

    5 months ago

    Bengaluru, India Aeries Technology Full time

    Job Id: Aeries/442/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support role within the...

  • Customer Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India Prathigna HR Solutions Pvt Full time

    Job SummaryPrathigna HR Solutions Pvt is seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring the success of our students by providing exceptional support and guidance throughout their educational journey.Key ResponsibilitiesProvide proactive...

  • Customer Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India Akshayakalpa Organic Full time

    Job Title: Customer Success AssociateAbout the Role:We are seeking a highly motivated and results-driven Customer Success Associate to join our team at Akshayakalpa Organic. As a Customer Success Associate, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our brand.Key...

  • Customer Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    About the Role:As a Customer Success Associate at BHIVE Workspace, you will be the face of our company, responsible for delivering exceptional customer experiences to our members. Your primary focus will be on ensuring seamless operations at our centers, fostering strong relationships with clients, and driving business growth through strategic...

  • Customer Success Associate

    5 months ago

    Bengaluru, India Prosperr.io Full time

    Prosperr.io is on a mission to solve tax management for people at global scale. We are looking for a proactive and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for effectively handling customer communication, facilitating product and services, and managing customer queries. Proficiency...

  • Customer Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    Customer Success AssociateWe are seeking a highly motivated and customer-centric individual to join our Customer Advocate team as a Customer Success Associate. In this role, you will be responsible for driving retention, increasing adoption, delivering expansion, and improving customer relationships. You will work closely with internal and customer teams to...

  • Customer Success Associate

    5 months ago

    Bengaluru, India Glue Up Full time

    **Customer Success Associate (SaaS)** We are seeking a highly motivated and customer-centric individual to join our team as a SaaS Customer Success Associate. As a Customer Success Associate, you will play a critical role in ensuring the success and satisfaction of our SaaS customers. You will be responsible for building strong relationships, onboarding,...