Client Success Partner

5 months ago

Thane, India Accurate Background Full time

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

**Responsibilities/Duties**:

- Daily use data/reporting for daily, weekly, monthly, and ad hoc reports (using a variety of systems that include Tableau, SSRS and other data reporting tools)
- Business Review creation, which involves compiling and summarizing data and preparing a visual presentation file for the Account Manager to share with our client.
- Resolve client’s escalated concerns or potential issues.
- Support new vendor account setups and assist with all parts of the go-live process.
- Participate in client conference calls and meetings as needed.
- Primary resource on client-driven special projects, including partnering with Account Managers on the growth and retention of managed accounts & the go-live experience for new clients.

**Qualifications, Skills and Experience**:

- 1-2 years Account Management/Customer Service experience.
- Experience in HR-related industry preferred.
- Must be proficient in Microsoft Word, Excel, and PowerPoint.
- Have a passion for data and understand how to analyze and spot trends or anomalies.
- Possess a consultative mindset, specifically to be used in problem solving.
- Highly organized, disciplined and detail oriented.
- Ability to effectively prioritize tasks.
- Must take satisfaction in delivering quality work on time, especially under pressure.
- Passionate, Innovative, Flexible and Collaborative
- Excellent written and verbal communication skills (we communicate directly with customers).

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

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