Cec Authorizer Insurance-outbound-customer

nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

**CEC - Service Assurance Officer - Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager **Job Role - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice and escalate...

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

**Team Coach**: managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction.

**Dialer Executive**: Analyze real time contact center statistics in order to facilitate actions to meet outbound service level / sales targets.

**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...

CEC Officer - Inbound - Retail Liabilities- Department Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CEC Team Leader - InboundPosition Grade Assistant Manager- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)- 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry...

Job Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...

**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...

Fresher Graduate - Preferably 0-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills - Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9 hours shift - Good...

Data Mapping - Talk Time Management - Management of Campaign Conversion

Job Role: - Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps - Ensure Data’s are provided to the top management on time and make certain the accuracy of data - Maintain Timely submission and circulation of Data to the stake holders of below mentioned data - Ensure data are provided for compliance and Audits and RCSA and...

Job Role: - Adhere to agent-level Service Level Agreement (SLAs) specific by the process. - Ensure adherence to time schedules (Turn Around Time). - Complete the logs specified by the process (End-of-day target). - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process. - Act on the...

**Job Role: Subject Matter Expert-VRM** - Subject Matter Expert-VRM (SME) responsible to close Life Insurance and General Insurance from the leads Transferred from Relation Manager. - Collaborating with fulfilment to ensure best in class conversion ratios. - Adherence to Standards of Performance. - Measure of outcomes - NPS and Sales Quality - Adherence to...

Job Description A Position Overview Position Title Manager - Customer and Distribution Services Department TDA-BSG Level/ Band AM/Manager Role Summary : We are looking for a ( ReactJS) senior developer experienced in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting...

**Lists of Responsibilities/Duties** - Follow up for all outstanding amount from TPA / Insurance. - To handle the Corporate Patients and make them aware regarding the authorization / approval required from their concerned companies as per the agreement with the hospital. - All documentation should be sent to TPA/ Insurance after discharge of patient. -...

Roles and Responsibilities:Disbursing loansVerifying customer backgroundVerifying documentsManaging TAT reportsManaging loan approvals and loan processing and paymentPost disbursement document verification and CollectionHandling cash day to day collectionsManaging BRSDigital paymentsGenerating daily reportsVerifying opening and day end cash bookCash...

Create/Authorize Sale Orders in ERP - Process complete Export Orders (from order receipt to post order documentation) - Process Air & Courier Export Shipments (when needed) - Processing export BRCs (when needed) - Submission of export shipment and LC documents to Bank, regular communication with bankers for export transactions. - Be responsive to customer...

Job Role: Manage the K-VRM desk. Ensure all request received are actioned within TAT. Maintain & release K-VRM dashboard. Manage the VRM inbound helpline, both mapped & unmapped customers. Assist the team coach with OJT incase batch > 12 officers. To take customer escalations on calls taken by new officers. Ensure workstation and system IDs...

JLL supports the Whole You, personally and professionally. You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other...