Cec-dialer Executive-customer Experience
7 months ago
Data Mapping
- Talk Time Management
- Management of Campaign Conversion
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Cec-dialer Executive-customer Experience
4 months ago
Thane, India Kotak Mahindra Full time**Dialer Executive**: Analyze real time contact center statistics in order to facilitate actions to meet outbound service level / sales targets.
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Cec-authorization Officer-customer Experience
3 months ago
Thane, India Kotak Mahindra Full timenter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...
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Cec - Service Assurance Officer-customer Experience
3 months ago
Thane, India Kotak Mahindra Full time**CEC - Service Assurance Officer - Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager **Job Role - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice and escalate...
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Dialer
6 months ago
Thane, India The InventorXI Technologies Full timeResponsibilities: - Operate and manage dialer systems efficiently. - Handle IT-related tasks associated with dialing operations. - Ensure the smooth functioning of dialing software and troubleshoot technical issues. - Collaborate with the IT team to implement necessary updates and improvements. - Maintain records of dialing performance and system logs. -...
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Lead Dialer-Campaign
5 months ago
Thane, India IDFC FIRST Bank Full timeRole/ Job Title : Lead Dialer-Campaign & Strategy -Cross Sell Function/ Department : Turbo Cross Sell Job Purpose : The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve...
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Team Member-training-cec-ho
7 months ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...
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Team Member-training-cec-ho
3 months ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
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Team Member-training-cec-ho
2 days ago
Thane, India Kotak Mahindra Full timeWe are looking for a VRM -Product/Process Trainer to coordinate and support our Virtual Relationship Management channel Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting training programs focusing on Relationship Management (RM) skills. - Conduct NHT trainings for new joinees on...
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Cec - Mis Resource-customer Experience
7 months ago
Thane, India Kotak Mahindra Full timeJob Role: - Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps - Ensure Data’s are provided to the top management on time and make certain the accuracy of data - Maintain Timely submission and circulation of Data to the stake holders of below mentioned data - Ensure data are provided for compliance and Audits and RCSA and...
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Cec Officer
6 months ago
Thane, India Kotak Mahindra Full timeJob Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...
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Cec - Service Assurance Officer-customer Experience
7 months ago
Thane, India Kotak Mahindra Full time**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...
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Cec Team Coach
4 months ago
Thane, India Kotak Mahindra Full time**Team Coach**: managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction.
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Cec Team Coach
7 months ago
Thane, India Kotak Mahindra Full time**Job Role** - Mentor New joinees during OJT - Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks - To Assist new people understand the working of the contact center and provide them comfort to approach for any clarification/issue w.r.t knowing people, knowing manager and make them aware...
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Virtual Relationship Banking-tele Banking Executive
7 months ago
Thane, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Virtual Relationship Banking-Tele Banking Executive (ME/IFB) (137_2521_100089) **Office Location**: Lodha iThink Palava City Thane (Branch) **Position description**: **Qualitative**:Product level Unit and Value target achievement. Monthly productivity. **Detailed Responsibilities** Tele Banking...
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Assistant MANAGER
2 months ago
Thane, India Destino Infotech Pvt Ltd Full timeCEC Officer - Inbound - Retail Liabilities- Department Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CEC Team Leader - InboundPosition Grade Assistant Manager- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)- 1-2 years with 6 months which should to be in customer service role - Understanding ofcall center industry...
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Customer Experience Executive
2 months ago
Thane, India Abhirath Full time**CRM Executive** **Duties & Responsibilities** **Sample responsibilities for this position include**: - Highly numerate with excellent proficiency in Microsoft Excel - Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs - Ensuring that client information is most updated in CRM...
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MIS Executive
2 months ago
Thane, India jai kisan Full timeWe are looking for a Collections Executive with 3-4 years of experience in the lending or NBFC space, in field collections managing overdue/recovery accounts across all buckets. The role requires strong negotiation skills and the ability to handle high volumes while maintaining a positive customer relationship.Roles & Responsibilities: Manage Overdue...
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Rm-global Indian-branch Banking-vrm
7 days ago
Thane, India Kotak Mahindra Full time**JD - “RM - Global Indian”** - Department - CEC (SKY Branch) - Location - Thane and Hyderabad - Number of Positions - Reporting Relationships - Position Grade - M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions...
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Sales Executive
4 weeks ago
Majiwada, Thane, Maharashtra, India Finirio Technologies Private Limited Full time**Position: Sales Executive - Home Loan** **Location**: Thane West **Experience**: Fresher to 1 year (Experience in telecalling preferred) **Working Hours**: 9:30 AM - 6:30 PM **Responsibilities**: - Make 150-200 daily calls through the dialer system and interact with potential customers. - Inform customers about home loan products and assess their...
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Rta Wfm Dailer
2 months ago
Thane, India The pathfinder Full timeReal-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges - Daily input of all scheduling adjustments in the Workforce Management system. - Regular collaboration with...