MIS Executive

2 months ago


Thane, India jai kisan Full time

We are looking for a Collections Executive with 3-4 years of experience in the lending or NBFC space, in field collections managing overdue/recovery accounts across all buckets. The role requires strong negotiation skills and the ability to handle high volumes while maintaining a positive customer relationship.

Roles & Responsibilities: 

  • Manage Overdue Accounts: Focus on delivering and meeting targets assigned for collections in-flows and recovery buckets.
  • Field Collections: Expected to be in the field on a daily basis to conduct visits for recovering overdue payments, ensuring effective communication and resolution with customers.
  • Customer Communication & Negotiation: Engage with customers to negotiate repayment plans and settlements.
  • Documentation & Reporting: Maintain accurate records of collections activities and provide regular updates on recovery status.
  • Compliance & Collaboration: Work with internal teams to align on strategies and ensure adherence to regulations.
  • Integrity & Compliant: Should be aware of RBI guidelines and compliances related to collections/recoveries while dealing with customers with utmost integrity

Requirements

  • Proficient in Excel, including all basic and advanced formulas, with the ability to automate reports.
  • Advanced Excel skills, including creating and managing Macros for process automation.
  • Proficient in MS Office, including creating effective PowerPoint presentations.
  • Experienced with Mail Merge to send emails simultaneously to multiple customers.
  • Skilled in preparing MIS reports, dashboards, performance reports, etc.
  • Basic knowledge of dialer systems.


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