Patient Relations Coordinator

1 week ago


Ambawadi Ahmedabad Gujarat, India ES Health Services Pvt. Ltd. Full time

The PRO creates a bridge between Centre and patients/families.

The PRO will be responsible for the smooth functioning of each of the processes on the front area which includes FD, Billing, OPD Coordination, GRE, Waiting, and other process flow.

Reception, Billing, OPD Coordinator, Guest relation officer all are reporting to PRO. Their duty assign and other HR formalities will be looking after by PRO.

PRO will take daily rounds of Daycare ward at and ES patients admitted at Patterning hospitals.
- To meet patient and ensure proper services from all the departments.
- To ensure decorum of front area.
- To inform concerned support department to resolve patient complaints.
- To follow up pending things.
- To ensure file submission to patients/to corporates on timely manner and always check before giving to patients/corporate.
- **To ensure Clearance from billing. And timely submission of cash to accounts.**
- To ensure and follow-up as and when require for visiting consultants and in-house doctor’s visits.
- To coordinate with tie up hospitals admission/ billing counter about all transfer in / out.
- To report all significant incidents to in charge.
- To coordinate with the hospital/s that we are collaborated with and if required, even visit the hospital/s.
- PRO will act as mediators; respond to patient’s complaints and ensure that they are provided with a positive experience while they are being treated.
- Maintain communication with corporates/ (marketing exe) companies and even analyse and interpret accounting data.
- Also ensure that patients are referred from health care provider/ drs. or resource within a Centre and collect information regarding inter-institutional problems.
- PRO will be responsible for assisting and supporting patients & visitors as per their needs.
- Perform crisis intervention duties with a view to facilitating resolutions. Effect change within the hospital system to ensure that patient experience is enhanced. Suggest improvements to present hospital systems in a bid to make the system more workable.
- Work as the Face of the organization setting best example for staff, patients, doctors, visitors and external customers.
- feedback collection and analysis of feedback at regular interval.
- Google review of patient and comment them in positive ratio.
- Patient engagement activity’s to be done.
- Patients service/ discharge process TAT of all things to be monitor.
- Escort VIP patient until Service ends.
- Patients services database
- Coordination and & communication between interdepartmental for smooth functioning.

Pay: ₹14,805.23 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Hospital: 1 year (required)

Work Location: In person


  • Patient Coordinator

    23 hours ago


    Ahmedabad, Gujarat, India Tatvacare Full time

    **Job Title**: Patient Coordinator **Location**: Ahmedabad **Languages**: Proficiency in English and Hindi required **About us**: **Position Summary**: We are seeking a dedicated Patient Coordinator to join our team. The Patient Coordinator will be the first point of contact with patients, manage incoming leads, coordinate product and service requests of...

  • Patient Coordinator

    2 months ago


    Ahmedabad, Gujarat, India The Hire Wings Full time

    Job Title: Patient Coordinator Location: Ahmedabad-Gujarat **Job Type**: Full-Time Gender : Female Job Summary: Key Responsibilities: Appointment Management: Schedule, reschedule, and confirm patient appointments. Ensure optimal use of healthcare provider schedules. Documentation and Records: Maintain accurate and up-to-date patient records. Ensure all...

  • Patient Coordinator

    2 months ago


    Ahmedabad, Gujarat, India The hire wings Full time

    Position Details: Designation: Patient Coordinator The key requirement is excellent English communication skills, preferably with an American accent. Role: The primary responsibility is to coordinate with USA based patients. Working Hours: 05:30 PM to 02:30 AM (EST Time Zone), Work From Office Training: Full training will be provided by us. Pay:...

  • Patient Coordinator

    2 months ago


    Ahmedabad, Gujarat, India The Hire Wings Full time

    Hi Everyone, We are looking for below position Designation: Patient Coordinator Industry: Healthcare Experience: Freshers or 1 Year Working Hours: 05:30 PM to 02:30 AM (EST Time Zone) Training: Full training will be provided by us. Openings: 50+ Location: Ahmedabad The key requirement is **excellent English communication skills**, preferably with an...


  • Ahmedabad, India Panacea Healthcare Management Full time

    We have an opportunity for Patient Relationship Coordinator for Healthcare Company. Location: - Iscon Cross road, Ahmedabad Qualification: - Nursing Experience: - 1 to 2 year Prior Healthcare Experience, Customer Service Experience **Responsibilities: - ** Patient Communication and Engagement Appointment Scheduling Patient Support Patient...


  • Ahmedabad, India Panacea health care management Full time

    We have opening for Patient care coordination Position: - Patient care coordination Location: - Ahmedabad Experience: - 1 to 2 years **Salary**: - 20k Education: - Nursing/bachelor degree **Patient Management**: Coordinate patient care by scheduling appointments, admissions, and arranging for necessary diagnostic tests or...

  • Patient Coordinator

    5 months ago


    Ahmedabad, Gujarat, India AVITA Health Services Pvt Ltd Full time

    **Job description** **Patient Support Officer Representative duties and responsibilities** Patient Support Officer Executive Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities: - Take Patient...

  • Patient Coordinator

    5 months ago


    Surat, Gujarat, India Gujarat Gastro & Vascular Hospital Full time

    Job Responsibilities of a Patient Care Coordinator - Perform analytical and data entry task Answer patient calls - Provide patient consultations and recommended treatments - Discuss cost of service, insurance coverage, and payment options with the patient - Work as a team player to ensure each patient receives the best service possible - Schedule any...


  • Ahmedabad, Gujarat, India AVITA Health Services Pvt Ltd Full time

    **Job description** **Patient Support Officer Representative duties and responsibilities** Patient Support Officer Executive Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities: - Take Patient...


  • Ahmedabad, Gujarat, India Nozomi Enterprises Full time

    Company**:Open Mind Services Ltd** **Key Responsibilities**: - Make outbound calls to patients to check on their well-being and medicine requisition - Follow up with patients regarding their health and doctor checkups - Register and answer patient inquiries, resolve complaints, and provide information - Maintain records of customer interactions and...


  • Ahmedabad, Gujarat, India Nozomi Enterprises Full time

    Company**:Open Mind Services Ltd** **Key Responsibilities**: - Make outbound calls to patients to check on their well-being and medicine requisition - Follow up with patients regarding their health and doctor checkups - Register and answer patient inquiries, resolve complaints, and provide information - Maintain records of customer interactions and...


  • Ahmedabad, Gujarat, India SMP WECARE127 SERVICES PVT LTD Full time

    We are WeCare127 home healthcare services and looking for a PRO for our company. - Your duty would be to meet patients & doctors and get leads in physiotherapy, nursing, caretaking, blood tests for Wecare127. - Convince patients & doctors to use/partner with Wecare127 - Following up with patients to ensure they are getting proper treatment. - Performing...


  • Ahmedabad, India Quess Corp Limited Full time

    Patient Relations Associates contribute significantly to the overall patient experience and the reputation of healthcare institutions. Their role is instrumental in fostering a patient-centered approach and ensuring that patients feel heard, respected, and well-supported throughout their healthcare journey. **Salary**: ₹18,000.00 - ₹22,000.00 per...


  • Ahmedabad, Gujarat, India Svp hospital Full time

    Consult with patients and family members to discuss their health problems. - Educate patients about their condition, medication, and give them specific instructions. - Develop a care plan to address their personal health care needs. - Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment...


  • Ahmedabad, Gujarat, India Aashvi Infotech Full time

    Greetings from Aashvi Infotech.! We have urgent requirement for our client, Its **Multispecialty Hospital.** **Requirement**: Patient Relation Executive **Experience**: 1-5 Years **Salary**: upto 30k **Location**: Bodakdev, Ahmedaad **Preferred Multi - Specialty Hospital Experience** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...


  • Vadodara, Gujarat, India HCG Cancer Centre Full time

    When the patient comes to floor he/she to be received cordially. - Check with patients on their payment mode ( Cash / Company / Insurance / ECHS ) accordingly guide them: - Company and ECHS patients have to produce a credit letter issued in our hospital name. - For insurance patient ensure pre authorization mediclaim forms are duly filled and signed by the...


  • Science City, Ahmedabad, Gujarat, India Orion Healthcare Solution Full time

    We are Hiring Patient care coordinator or Customer Relationship Manager for our leading Hospital in Ahmedabad,Gujarat. Any Graduate with Experience in Hospital Industry Good Communication and presentations skills Timings : 9 to 6 Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: -...


  • Ahmedabad, Gujarat, India John Meridian Full time

    1. Community Engagement: - Develop and maintain positive relationships with local communities, businesses and organizations. - Organize and participate in community events to promote dental health awareness and the Hospital & services. - Edit and update promotional material and publications (brochures, videos, social media posts etc.) - Prepare and...


  • Ahmedabad, Gujarat, India Aashvi Infotech Full time

    Greetings from Aashvi Infotech.! We have urgent requirement for our client, its Multispecialty Hospital **Requirement**: Public Relations Executive **Location**: B/h Rajpath Club, SG Highway, Bodakdev, Ahmedabad - 380054 **Experience**: 2 years in corporate hospital preferred **Salary**: 20k-25k **Rotational Duty** - OPD - Patient Registration &...


  • Ahmedabad, India Randstad India Full time

    Patient Representative Executive Location: Ahmedabad Designation: PR Executive Qualification: Any Graduate / MBA / MHA Experience: 2-3 Years (Hospital background mandatory) Join One of Ahmedabad's Leading Super Multi-Speciality Hospitals! We are looking for a proactive and compassionate PR Executive to join our dynamic team and ensure exceptional...