Public Relation Officer

4 weeks ago

Ahmedabad Gujarat, India Matis Hospital Full time

Position:

- Public Relation Officer- Job Description:
- To coordinate the activities within the department and maintain it s smooth functioning.
- To monitor problems and follow-up of the same in IP and OP through feedback forms from IP and OP and actual patient visit in IP.
- To monitor computerization of complaints and inform to the concerned HOD of pending problems and bring forward list of problems to CEO and DMS.
- To be responsible for ensuring that corrective actions are taken for service deficiency /additional requirements are met and an analysis report is prepared periodically.
- To ensure that effective interface between departments for attending to complaints are maintained. To send appreciation notes to the staff as and when they are received through the IP feedback form.
- To reply to the IP feedback form. To interact with other department HOD s in implementing suggestions.
- To assist the patient/patient attender at the time of code blue paging and death.
- To identify the persons who require behavioral training and grooming to HRD.
- To relentlessly follow-up till achieving patient satisfaction and assisting the patient/attender for his/her need and in psychological recovery while being hospitalized.
- To perform duty/night manager role as per schedule. To visit patients floor wise including staff and staff dependents.
- To participate and contribute to departmental quality initiatives.
- To carry out data collection/support in data collection.
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.- Qualification:
Graduate or Post Graduate- Work Experience:
2-3 years of experience in the same field

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