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Customer Service Officer
2 weeks ago
1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and logging customer requests to internal systems.
5. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising turn around time standards.
7. Collaborate with stakeholders to resolve all customer queries.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
11. Operating Hours is singapore timings are from 6.30am - 4.00pm, on 6-day work week Mondays to Saturday.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Can work from 630AM to 4PM shift?
- Expected Salary?
- can spare 8 hrs to monitor customer queries?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: Remote