Customer Service Representative

2 weeks ago

Remote, India Vocally Full time

At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the changing needs of our society with better solutions. We can do this because we are equipped with the necessary infrastructure, resources, and managerial capabilities to derive innovative solutions that transform the way SMEs operate. Over the years, we have been able to identify challenges in different industries, design and build start-ups that provide the most suitable solutions to negate these challenges. From developing plans and strategies to launching our products, we bring the best to the table at every stage.

We are looking for an experienced and a reliable Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone whose takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time / Remote**_
- **Duties/Responsibilities**:_
- Handle customers inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about product or service by collecting and analyzing customer information.
- Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Perform other related duties as assigned.
- **Required Skills/Abilities**:_
- Excellent written and verbal communication skills.
- Prior working experience with English speaking North American customers/clients.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information.
- Ability to operate assigned software.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Must be ready to work on rotational shifts in a 24x7 environment.
- Must be ready to switch between different customer support-centric roles as and when needed.
- Should have a high sense of responsibility, and be communicative, self-organized and open minded.

**Work Environment Requirements**:

- A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
- An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply.
- A quiet and uninterrupted working environment with a dedicated desk.
- **Advantages**:_
- Dynamic culture and work environment.
- Globally decentralized organization
- Competitive pay.
- Paid Time Off.
- Work from home / Remote.
- **Inquisitive About Us, Know us more**:_

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 7878787878

  • Customer Service Representative

    4 weeks ago

    Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Skills Required** - Outbound / Client Servicing **Roles and Responsibilities -** - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond quickly to assigned leads. - Work on the lines of highest ethical and moral standards and...

  • Customer Service Representative

    4 weeks ago

    Remote, India CanEd Consultants Full time

    Job Description: About Us: CanEd Consulting Inc. is a leading Canadian immigration firm dedicated to providing exceptional services to clients worldwide. With a commitment to excellence and customer satisfaction, we specialize in facilitating smooth immigration processes for individuals and families, ensuring their transition to Canada is seamless and...

  • Customer Service Representative

    1 day ago

    Remote, India CanEd Consultants Full time

    Job Description: About Us: CanEd Consulting Inc. is a leading Canadian immigration firm dedicated to providing exceptional services to clients worldwide. With a commitment to excellence and customer satisfaction, we specialize in facilitating smooth immigration processes for individuals and families, ensuring their transition to Canada is seamless and...

  • Customer Service Representative

    2 weeks ago

    Remote, India GeBBS Consulting Full time

    **JOB POSTED ON**: **13/12/2021** **JOB POSTED ON**: **Full Time** **EXPERIENCE RANGE**: **Entry Level** **Job description**: GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers...

  • Customer Service Representative

    2 weeks ago

    Remote, India Medicos Hub Full time

    Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer...

  • Customer Service Representative Wfh

    3 weeks ago

    Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...

  • Customer Service Representative

    2 weeks ago

    Remote, India KD Associates, Inc. Full time

    KD Associate Inc. is a leading provider of professional landscaping and tree services in New York. With a team of skilled professionals and a commitment to excellence, we deliver exceptional outdoor solutions. Our services include landscape design, lawn maintenance, tree trimming, removal, and stump grinding. We strive to enhance the beauty and functionality...

  • Customer Service Representative

    4 weeks ago

    Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...

  • Customer Service Representative

    4 weeks ago

    Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...

  • Customer Service Representative

    3 weeks ago

    Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...

  • Customer Service Representative

    4 weeks ago

    Remote, India Vocally Full time

    Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...

  • Customer Service Representative

    2 weeks ago

    Remote, India Vocally Full time

    Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...

  • Customer Service Representative

    7 days ago

    Remote, India Base8 Inc Full time

    **Customer Service Representative - Night Shift** **Remote** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, **Cure8**, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are...

  • Customer Service Representative

    2 weeks ago

    Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Job Title - Customer Support Representativ**e Reports To - Team Leader Skills Required - TeleCaller/ Client Servicing Company Domain - FinTech Roles and Responsibilities - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond...

  • Customer Service Representative

    6 days ago

    Remote, India VTR INDUSTRIES PVT LTD Full time

    **About us** We are professional, agile, professional and our goal is to At VTR Industries, we pride ourselves on providing a dynamic and innovative work environment that fosters growth, creativity, and teamwork. We offer competitive salaries and benefits, opportunities for advancement, and a supportive and collaborative culture that values diversity and...

  • Customer Service Representative

    4 days ago

    Remote, India Outsourced well Full time

    **Essential Duties and Responsibilities** - Performs basic bill review - Issues paperwork to clients for a change of “bill to” address - Opens billing inquiries and assigns to billing, credits and collections team - Routes calls to appropriate department Responds to general inquiries, offers quick, courteous & sustained client service ensuring the...

  • Customer Service Representative

    5 days ago

    Remote, India Base8 Inc Full time

    Customer Service Representative - Night ShiftRemoteWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern,...

  • Customer Service Representative

    2 weeks ago

    Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...

  • Sales and Customer Service Representative

    3 days ago

    Remote, India STRONGREPS Full time

    We are looking for a dynamic and enthusiastic Sales and Customer Service Representative to join our team. In this role, you will manage customer inquiries, convert leads into clients, and ensure a smooth customer experience from first contact to ongoing service. **Responsibilities**: - Handle inbound and outbound calls professionally - Convert inquiries...

  • Csr (Customer Service Representative)

    4 weeks ago

    Remote, India Outright Solutions Pvt Ltd Full time

    We are urgently hiring an **Experienced International Customer Service Representative.** **US ACCENT MANDATORY.** **CANDIDATES HAVING WORK EXPERIENCE IN US/UK SHIFT ARE ELIGIBLE** **FRESHERS PLEASE IGNORE THIS JOB POST.** **WORK FROM HOME** **Job responsibilities**: 1. Provide Support to customers worldwide. 2. Have to receive calls from customers and...