Customer Service Representative

5 days ago


Remote, India Vocally Full time

Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019, with two individuals behind the wheel. Today, Vocally is set to serve several industries and sectors with its team of innovation professionals who share the same vision.

We are looking for an experienced and a reliable Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone whose takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time / Remote**_
- **Duties/Responsibilities**:_
- Handle customers inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about product or service by collecting and analyzing customer information.
- Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Anticipate escalation and take over calls when needed.
- Client management and coordination for day-to-day operations.
- Call monitoring and providing actionable insights to improve performance.
- Perform other related duties as assigned.
- **Required Skills/Abilities**:_
- Excellent written and verbal communication skills.
- Prior working experience with English speaking North American customers/clients.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information.
- Ability to operate assigned software.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Must be ready to work on rotational shifts in a 24x7 environment.
- Must be ready to switch between different customer support-centric roles as and when needed.
- Should have a high sense of responsibility, and be communicative, self-organized and open minded.

**Work Environment Requirements**:

- A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
- An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply.
- A quiet and uninterrupted working environment with a dedicated desk.
- **Advantages**:_
- Dynamic culture and work environment.
- Globally decentralized organization.
- Competitive pay.
- Paid Time Off.
- Work from home / Remote.
- **Inquisitive About Us, Know us more**:_

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Available to work in night shift?

**Experience**:

- International voice process: 2 years (required)

**Language**:

- Fluent English (required)

**Speak with the employer**
+91 7878787878



  • Remote, India Ayu Mantra Full time

    We are hiring a customer service representative to manage customer queries and complaints. If you're dedicated and ambitious, AyuMantra is an excellent place to grow your career. Don't hesitate to apply. Customer service employment can be demanding and even exhausting at times. Each Customer Care Representative is required to learn quickly, navigate various...


  • Remote, India GeBBS Consulting Full time

    **JOB POSTED ON**: **13/12/2021** **JOB POSTED ON**: **Full Time** **EXPERIENCE RANGE**: **Entry Level** **Job description**: GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers...


  • Remote, India Medicos Hub Full time

    Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer...


  • Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...


  • Remote, India KD Associates, Inc. Full time

    KD Associate Inc. is a leading provider of professional landscaping and tree services in New York. With a team of skilled professionals and a commitment to excellence, we deliver exceptional outdoor solutions. Our services include landscape design, lawn maintenance, tree trimming, removal, and stump grinding. We strive to enhance the beauty and functionality...


  • Remote, India Wing Assistant Full time

    **Customer Service Representative (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start...


  • Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...


  • Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Job Title - Customer Support Representativ**e Reports To - Team Leader Skills Required - TeleCaller/ Client Servicing Company Domain - FinTech Roles and Responsibilities - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond...


  • Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...


  • Remote, India Ankit Enterprises Full time

    **Urgent Hiring Open** **customer care representative** **Work from home (Remote Job)** 1. Experience: Freshers Can Apply 3. Must have Bachelor's degree 4. Salary - 12k to 15k CTC Computer with Intel i5 processor or i3 processor. Minimum 8GB RAM. **Interested Share resume - 9027007184 only WhatsApp Do not Call.** **Job Types**: Full-time,...


  • Remote, India STRONGREPS Full time

    StrongReps Personal Training provides high-quality personal training services at home in Hyderabad. We are dedicated to helping our clients achieve their fitness goals with personalized training programs. We are looking for a dynamic and enthusiastic Sales and Customer Service Representative to join our team. In this role, you will manage customer...


  • Remote, India American Health Care Academy Full time

    Identify and assess customers’ needs to achieve satisfaction. - Provide accurate, valid, and complete account, product, and service information by using the right methods or tools. - Resolve product or service problems by clarifying customers' complaints. - Determine the cause of the problem. - Select and explain the best solution to solve the problem. -...


  • Remote, India FlokX Full time

    **Company Overview**: * * * Designation: * * Customer support representative * * Reports To* * Operation Coordinator * * Job Overview: * * We’re looking for a results-driven customer support representative with excellent interpersonal skills to seek out and engage customer prospects actively. * * Responsibilities and Duties: - Manage large amounts of...


  • Remote, India Outright Solutions Pvt Ltd Full time

    We are urgently hiring an **Experienced International Customer Service Representative.** **US ACCENT MANDATORY.** **CANDIDATES HAVING WORK EXPERIENCE IN US/UK SHIFT ARE ELIGIBLE** **FRESHERS PLEASE IGNORE THIS JOB POST.** **WORK FROM HOME** **Job responsibilities**: 1. Provide Support to customers worldwide. 2. Have to receive calls from customers and...


  • Remote, India We Are Working Full time

    **About Us**: At WeAreWorking, we collaborate with a leading U.S. law firm to assist injured individuals (or families of the deceased) in obtaining compensation for their losses. Typically, these claims are processed under the U.S. Defense Base Act and Terrorist Victims Act, with compensation ranging from $10,000 to $100,000 USD. Our services are entirely...


  • Remote, India Zib Digital Full time

    **Job Title**: Customer Care Executive **Job Summary**: **Responsibilities**: - Provide accurate and comprehensive information regarding products, services, and policies. - Identify and escalate priority issues to the appropriate channels for resolution. - Work collaboratively with other departments to address customer concerns and find solutions. - Follow...


  • Remote, India NEXMAX Group Full time

    Listen to customer concerns, answer questions and provide information about the company's products and services. Resolving issues and troubleshooting technical problems. Good communication and customer services sjills. handling complaints to building strategies for improving the overall customer experience and fostering loyality. Good communication and...


  • Remote, India Vocally Full time

    Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...


  • Remote, India Vocally Full time

    Vocally, a start-up based out of Vancouver, Canada is on a mission to democratize voice processes in the SMB segment. Realizing the pace at which technology is growing and its vast impact on different sectors of the economy, the founder Souren Khetcho was struck with an idea to use voice automation for businesses. The startup began its journey mid of 2019,...


  • Remote, India MEJOY IT SERVICES L.L.C Full time

    Job Description: - Responsible for writing answer to user's feedback online, ensure that customers are satisfied with the services and that their needs are met; - Following up with customers, ensure that their issues are resolved and that they are satisfied with the services; - Familiar with all settings and activities within the App, capable of providing...