Customer Service Executive

5 months ago


Remote, India Triple Full time

**Summary**

**Responsibilities**
- **Issue Resolution**: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- **Product Knowledge**: Maintain a deep understanding of the products or services to accurately answer customer queries and provide appropriate recommendations.
- **Documentation**: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- **Problem-Solving**: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- **Compliance**: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to the improvement of customer service processes.
- **Feedback Handling**: Gather feedback from customers and report recurring issues or suggestions to the appropriate teams for process improvement.
- **Team Collaboration**: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

**Qualifications**
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- Bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Application Question(s):

- On a scale of 1-10, how much do you rate yourself in spoken English?
- Considering this is a 100% remote opportunity, are you open to working in the US time zone?
- What is your notice period (in days)?
- What is your current CTC (in lacs)?
- What is your expected CTC?
- Do you have experience working in the Voice Process?

**Experience**:

- Customer service(Voice): 2 years (required)

Work Location: Remote



  • Remote, India BBC Global ServicesSnapscale Full time

    Urgently Hiring for Customer Service Executive for Voice Process **Requirements**: 1. Excellent Communication in English and Bengali Mandatory 2. Experience working in Customer Service Profile 3. Experience working in Medical Customer service profile Monday to Friday Working Shifting timing from - 7 PM to 4 PM Salary as per...


  • Remote, India Property Plateau Realty LLP Full time

    Role Overview: As a Customer Service Executive, you will be the initial point of contact for our clients, offering support and information about our properties and services. In addition to addressing customer inquiries, you will play a crucial role in generating sales leads and identifying potential clients interested in our real estate offerings. **Job...


  • Remote, India kwintIt (UK Linguistic services) Full time

    **Job description** **COMPANY AND BACKGROUND** **JOB RESPONSIBILITIES** - Specific administrative tasks will include greeting Clients - Handling calls - Taking enquires over phone, arranging interpreting and translation works based on clients requirements. - Maintain Spread sheet with daily based work flow. - Maintaining one to one relation with our...

  • Salesman

    5 months ago


    Remote, India Customer Service and Call Centres Full time

    Only a fortunate and select group of 10 individuals will have the privilege to become Exclusive Digital Associates, making this an opportunity you won't want to miss Our Company based in the UK is a forward-thinking company that specializes in digital or physical products. We are looking for individuals who are enthusiastic and eager to join our team as...


  • Remote, India Padam International Full time

    This is a full-time on-site role for a Sales Executive cum Tele caller at Padam International in Indore. The role involves day-to-day tasks such as generating leads, making outbound calls to potential customers, promoting our products, providing product information and recommendations, and closing sales. The Sales Executive cum Telecaller will also be...


  • Remote, India Global Employees Full time

    We are seeking a motivated and enthusiastic Customer Service Executive Intern to join our team. This internship opportunity will provide you with valuable insights into customer service operations and the opportunity to contribute to our customer-centric approach. **Qualifications** - Currently pursuing a degree or recent graduate. - Strong verbal and...


  • Remote, India YEHMERAINDIAGharsoaps Full time

    **Job Description: Customer Service Representative (Work from Home) Excellent Communication Skills** **Company**: GharSoaps **Location**: Remote (Work from Home) **Salary**: ₹15,000 to ₹20,000 per month **Job Summary**: **Key Responsibilities**: - **Order Management**: Assist customers with placing orders, tracking shipments, and resolving any...


  • Remote, India Haddow group Full time

    **Job description** **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve customer complaints, escalating complex issues to higher management when necessary. - **Feedback Management**: Actively request, track, and respond to customer feedback, ensuring we achieve high ratings and positive reviews across all platforms. - **Order...


  • Remote, India Triple.io Full time

    _**Triple**_ Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...


  • Remote, India Superbottoms Full time

    **About Us**: We are a fast growing D2C brand in the sustainable baby care space. Founded in 2018 by Pallavi Utagi, SuperBottoms is a D2C brand in the sustainable baby-care space. Backed by investors such as Lok Capital, DSG Consumer Partners, and Saama Capital, SuperBottoms aims to build a brand that stands for high-quality products that care for both the...


  • Remote, India Austral Accountants Full time

    **We are on the hunt for a Customer Service and Admin Executive!** Located in Brisbane, Austral Accountants offers services to all tax and accounting matters at a friendly price! The organization consists of advisory, tax, and business accountant teams who together make it the perfect option in terms of expertise and dynamic thinking. The individual we are...


  • Remote, India FreeUp App Full time

    FreeUp is India’s leading social commerce platform that is building an open reselling community powered by pan India users (500+ cities) who transact on high-quality apparels, fashion products, toys, books, electronics etc. Built on the foundation of enabling a trusted peer-to-peer commerce platform, this consumer technology start-up has raised a Series-A...


  • Remote, India Landmark Insurance Brokers Pvt. Ltd Full time

    The responsibilities of an insurance executive, also known as an insurance broker or insurance account executive, include understanding insurance laws, ensuring companies are abiding by all regulations, providing excellent customer service to the clients of insurance companies, and selling them the most suitable Pay: ₹10,000.00 - ₹20,000.00 per...


  • Remote, India Zib Digital Full time

    **Job Title**: Customer Care Executive **Job Summary**: **Responsibilities**: - Provide accurate and comprehensive information regarding products, services, and policies. - Identify and escalate priority issues to the appropriate channels for resolution. - Work collaboratively with other departments to address customer concerns and find solutions. - Follow...


  • Remote, India VCosmos Full time

    **LOB** **WFH** - **Skillset**_ - **Qualification**_ - Should be Graduate from any field_ - **Experience**_ - 1 year of experience from BPO/any Customer Support (preferred)._ - **Salary**_ - ₹23000 ctc (18 k in hand)_ - **Shift**_ - Day for females till 9pm/ Rotational for males_ - **Roles and Responsibility**_ - To resolve issues and queries of L2 irate...


  • Remote, India Glitter Choli Full time

    **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature - Love for fashion and lifestyle products - Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs - Ability to create/analyze reports and give recommendations. - Ability to remain...


  • Remote, India QB Health Technologies P. Ltd. Full time

    **DESCRIPTION**: This role offers the opportunity to be a part of QubeHealth’s Team. ‘QubeCredit’ solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn). **Compensation**: INR 15,000 monthly, includes all deductions as applicable. **Roles & Responsibilities**: - Request an appointment with a Doctor for a...


  • Remote, India Artium Academy Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever - growing team. What You’ll Do - Initial call with Customer - Explain to customers about the company, courses, etc. - Account creation with all details - Support Scheduling 1st call with Students - Feedback call...


  • Remote, India Sath Outsourcing Service pvt. Ltd. Full time

    Profile - Customer Support Executive Qualification - Any Graduate/Undergraduate Fresher or Experienced both can apply System Required For CSE Profile - 1) 8Gb RAM, Windows 10, Intel/Ryzen i5 processor, Antivirus too. 2) Minimum 20mbps Wifi Speed. 3) Usb headset. 4) UPS / Invertor **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...


  • Remote, India Artium Academy Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever - growing team. What You’ll Do - Initial call with Customer - Explain to customers about the company, courses, etc. - Account creation with all details - Support Scheduling 1st call with Students - Feedback call...