Customer Service Executive

1 week ago


Remote, India Triple Full time

**Summary**

**Responsibilities**
- **Issue Resolution**: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- **Product Knowledge**: Maintain a deep understanding of the products or services to accurately answer customer queries and provide appropriate recommendations.
- **Documentation**: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- **Problem-Solving**: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- **Compliance**: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to the improvement of customer service processes.
- **Feedback Handling**: Gather feedback from customers and report recurring issues or suggestions to the appropriate teams for process improvement.
- **Team Collaboration**: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

**Qualifications**
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- Bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Application Question(s):

- On a scale of 1-10, how much do you rate yourself in spoken English?
- Considering this is a 100% remote opportunity, are you open to working in the US time zone?
- What is your notice period (in days)?
- What is your current CTC (in lacs)?
- What is your expected CTC?
- Do you have experience working in the Voice Process?

**Experience**:

- Customer service(Voice): 2 years (required)

Work Location: Remote



  • Remote, India Global Employees Full time

    We are seeking a motivated and enthusiastic Customer Service Executive Intern to join our team. This internship opportunity will provide you with valuable insights into customer service operations and the opportunity to contribute to our customer-centric approach. **Qualifications** - Currently pursuing a degree or recent graduate. - Strong verbal and...

  • Salesman

    3 days ago


    Remote, India Customer Service and Call Centres Full time

    Only a fortunate and select group of 10 individuals will have the privilege to become Exclusive Digital Associates, making this an opportunity you won't want to miss Our Company based in the UK is a forward-thinking company that specializes in digital or physical products. We are looking for individuals who are enthusiastic and eager to join our team as...


  • Remote, India FreeUp App Full time

    FreeUp is India’s leading social commerce platform that is building an open reselling community powered by pan India users (500+ cities) who transact on high-quality apparels, fashion products, toys, books, electronics etc. Built on the foundation of enabling a trusted peer-to-peer commerce platform, this consumer technology start-up has raised a Series-A...


  • Remote, India Mount Talent Consulting Full time

    Hiring for MNC From 0 to 3 year(s) of experience ₹ Not Disclosed by Recruiter **Remote** (Hiring office located in WORK FROM HOME) **Roles and Responsibilities** Resolving Customer's query through calls. Total Login hours is 7.5 hours and working hours is 6.5 hours. Shift - Night Shift 3 week offs. Time frame 10 PM to 9.30 Am. Any Graduate can...


  • Remote, India Zib Digital Full time

    **Job Title**: Customer Care Executive **Job Summary**: **Responsibilities**: - Provide accurate and comprehensive information regarding products, services, and policies. - Identify and escalate priority issues to the appropriate channels for resolution. - Work collaboratively with other departments to address customer concerns and find solutions. - Follow...


  • Remote, India Togwe Full time

    Hello, Connections! We are Hiring for a Customer Support Executive. Check Details Below!!Job Title: Customer Support Executive Company: Togwe Private Limited Location: Jaipur & Remote Roles & Responsibilities: Inbound - Blended Process (Primarily Voice) Domestic Process Day & Night Rotational Shifts 6 working days and rotational Week Offs Looking for...


  • Remote, India Glitter Choli Full time

    **Responsibilities**: **Requirements**: - Excellent Verbal and Written communication - Ambitious in nature - Love for fashion and lifestyle products - Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs - Ability to create/analyze reports and give recommendations. - Ability to remain...


  • Remote, India QB Health Technologies P. Ltd. Full time

    **DESCRIPTION**: This role offers the opportunity to be a part of QubeHealth’s Team. ‘QubeCredit’ solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn). **Compensation**: INR 15,000 monthly, includes all deductions as applicable. **Roles & Responsibilities**: - Request an appointment with a Doctor for a...


  • Remote, India Artium Academy Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever - growing team. What You’ll Do - Initial call with Customer - Explain to customers about the company, courses, etc. - Account creation with all details - Support Scheduling 1st call with Students - Feedback call...


  • Remote, India Artium Academy Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever - growing team. What You’ll Do - Initial call with Customer - Explain to customers about the company, courses, etc. - Account creation with all details - Support Scheduling 1st call with Students - Feedback call...


  • Remote, India Unified Mentor Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Location**: Remote **Stipend**: ₹7,000 + Incentives **Probation Period**: 2 months **About Unified Mentor** Unified Mentor is committed to providing high-quality educational programs that empower individuals to advance their careers. As a Customer Support Executive, you’ll play a key role in ensuring our...


  • Remote, India eTutorWorld Full time

    **Job Information**: Industry - Customer ServiceWork Experience - 1-3 yearsSalary - 20000Remote Job **About us**: eTutorWorld was founded in 2008 in Glen Arbor, Michigan USA, and Bangalore, India. eTutorWorld is a leading EdTech company providing world-class online tutoring and academic content for K-12 and Test Prep for the global market, especially...


  • Remote, India Centre for Advanced Practical Project Management Full time

    We are looking for our US based health care client - Hiring for **Customer Service and Data Quality Executive (Voice Process - Outbound)**: - Data Management - Healthcare to join our Operations team in India. - **Skills Required: Effective English oral communication, **Knowledge in Healthcare**, Excellent customer service skills** and great enthusiasm for...


  • Remote, India GE HealthCare Full time

    **Job Description Summary**As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the...


  • Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...


  • Remote, India quick ad pro Full time

    Excellent spoken English - AWARENESS of Computer Applications software - Willing to work in night shift - IT knowledge is desirable, not compulsory - Stable internet connection is mandatory - A microphone and headphones are necessary COMPENSATION starts at 25K/month Mrs. Shailey **Job Types**: Full-time, Part-time, Permanent, Fresher Pay: ₹20,000.00 -...


  • Remote, India NEXMAX Group Full time

    Listen to customer concerns, answer questions and provide information about the company's products and services. Resolving issues and troubleshooting technical problems. Good communication and customer services sjills. handling complaints to building strategies for improving the overall customer experience and fostering loyality. Good communication and...


  • Remote, India QuickAdPro Full time

    Excellent spoken English - AWARENESS of Computer Applications software - Willing to work in night shift - Stable internet connection is mandatory - A microphone and headphones are necessary Timings: 7:30pm to 3:30am India time COMPENSATION : at 20K/month - 28K/per month Mrs. Shaizy **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 -...


  • Remote, India Ayu Mantra Full time

    We are hiring a customer service representative to manage customer queries and complaints. If you're dedicated and ambitious, AyuMantra is an excellent place to grow your career. Don't hesitate to apply. Customer service employment can be demanding and even exhausting at times. Each Customer Care Representative is required to learn quickly, navigate various...


  • Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...