Merchant Services

2 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

Roles and Responsibilities:
Core Competencies
- Research, champion, advocate and follow through on issues/questions
- Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
- Proven ability to work well under pressure and prioritize work with mínimal supervision
- Ability to build relationships with clients, internal partners, colleagues and peers to achieve desired outcomes.
- Ability to balance needs of clients with associated risks and interests of the firm.
- Ability to understand multiple complex systems and processes.

Knowledge & Experience
- Excellent verbal communication and interpersonal skills essential for collaborating with others, communicating to your supervisor, and speaking with customers or clients. This includes Hindi & English.
- Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
- Generally 5+ years in account management, relationship management, client relations or client service experience within the financial services industry preferred.
- Knowledge financial services (wholesale clients) preferred; Experience in the payments business or Merchant Services a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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