Operations Support

1 week ago

Gurgaon, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Purpose of the Role**:
Global Payment Services is responsilble to process the card member transactions globally, this job is related to Japan market, which may involve written and verbal communication with internal and external clients in Japanese language. It involves research and processing of card member transactions.

**Responsibilities**:

- The incumbent should be able to maintain high accuracy as it involves processing credit to card member's account
- This role is highly customer centric and nature of job require very high level of accountability
- The incumbent will be required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
- The incumbent would be required to consistently understand and exceed customer’s requirements whilst ensuring effective team
- work at all times.

**Minimum Qualifications**:

- Must be a certified language expert (Japanese Language - N2).
- Proficient in speaking and writing Japanese Language
- Strong team player with high levels of confidence, drive and motivation Excellent interpersonal skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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