Assistant Vice President, VBS Operations, India
4 weeks ago
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.
As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.
Our corporate values of care , integrity , passion , and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
Careers for the Driven
Valvoline Global has a rewarding opportunity as an AVP, Valvoline Business Services (VBS) Operations reporting directly to the Vice President of Finance, APAC. This is a hybrid opportunity, 2 days remote per week based in Gurugram, India.
Primarily responsible for development and performance of Valvoline Business Services (VBS) activities globally
Work closely with members of business/functional leadership in shaping business/functional level VBS strategy
Drive & manage project operations and ensure timely delivery of high-quality services across the organization
Manage customer relationships and work on building healthy pipeline of growth opportunities for VBS services
Provide leadership towards enabling profitability and growth in line with company's vision and establishes plans and strategies
-Ensure operational efficiencies and effectiveness across VBS operations
-Benchmark VBS against industry FTE, cost, service delivery levels
Partner with business functions to explore opportunities for VBS by constantly assessing business processes across the enterprise; Liaise with senior business leaders to realize enterprise efficiencies and overall cost reductions while enhancing quality
Assist in establishing and revising VBS policies and procedures to align with corporate strategic direction and global accounting policy manual, while managing smooth delivery of day-to-day operations
How You’ll Make an Impact
1.Responsible for facilitating operational performance and service delivery
Work with business/functions to facilitate establishing SLAs
Facilitate preparation of scorecards benchmarked with industry to monitor performance for growth
Establish committees and implement process for scorecard review; Oversee identified areas for additional focus and ensure quality of service delivery
2.Generating new prospects for the organization
Identify potential and showcase capabilities to attract projects
Convert them into opportunities for VBS and business/function and lead project approvals
Facilitate migration of projects to VBS
Establish pipeline to expand the customer and service base
3.Client Relationship & Internal stakeholder Management: Process and people related change management; Act as first point of escalation for critical/complex service issues; Relationship management; Serve as the VBS principal representative and communicate updates to stakeholders including Board level messaging on operations and performance
4.Ensure effective hiring across the organization; People development and attrition management; Provide mentoring and guidance to employees while facilitating on-site performance management
5.Oversee safety, health, regulatory compliances of VLSIPL, CSR initiatives, employee engagement and effectiveness
6.Reinforce and ensure adherence to company policies, procedures and business code of conduct by regular engagement & communications
7. Primary interactions will be with the following:
Valvoline Global Products Leadership Team
VBS Steering Committee / Organization Operating Committee
Functional/ Corporate Managers
VBS location Functional Team Managers and Supervisors
Finance/HR/Legal
What You’ll Need
Master's degree in management, Business, Finance/ Chartered Accountant / IT with commercial experience
Training and certification in Six Sigma black belt or LEAN, or similar quality management experience desirable
15+ years' experience with at least 7-10+ years' experience of handling and oversighting a team of 150 -200 FTEs in operations role in BPO / KPO
An experience in setting up a shared service business from scratch and scaling it up will be highly desirable
Ability to travel regionally, and occasionally globally, as required
What Will Set You Apart
Interpersonal:
Strong people management skills
Ability to collaborate and build and maintain strong relationships with internal and external customers
Self-starter with ability to multitask and follow-through with assignments and responsibilities
Managing conflicting situations and employee escalations
Business:
Ability to effectively delegate and coordinate the performance of work activities
Ability to think strategically keeping larger VGO objectives in mind; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources
Desired traits for this position include being a driver, innate desire for continuous learning, strong commercial acumen and business judgment, and attention to detail
Excellent organizational and time management skills, and the ability to multi-task and prioritize
Other
English language, including exceptional written, verbal and presentation skills
Ability to influence without authority and facilitate to desired Organization outcomes
Exposure to SAP and related integrated applications
Ability to drive performance through established SLA's
Ability to manage work within tight deadlines and constraints
Experience of working in a Shared service industry
Knowledge of best practices and technologies for supporting global operations in Finance, Supply Chain, customer service and IT processes in shared services environment
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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