Operations Support

2 weeks ago

Gurgaon, Haryana, India Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description/ Responsibilities:

US Expansions and Maintenance Team supports Client Level Maintenance and Expansion of Existing Corporate Client Hierarchies.

The key responsibilities of this position include the following:

  • Managing and processing Existing Commercial Client Expansions and Maintenance, based out of US.
  • Liaise with ADMs and various internal teams to obtain missing information on client requests.
  • Performing appropriate checks against incoming Corporate Client Requests ensuring that AXP meets its Regulatory, Risk, AML and due diligence requirements.
  • Manage the "end to end" journey of a commercial setup, including Data Files Implementations and Maintenance, Organization Unit
  • Business Unit Setup, etc.
  • Other Departmental and Administrative work, including workflow management for other teams.
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality Consulting account managers for insights and recommendations.
  • Driving innovation and change by identifying trends and flagging opportunities for better customer experience
  • Consulting account managers for insights and recommendations
Hours of Operations - ability to work in flexible shifts in a 24*5 Hour environment.

  • Graduate with minimum 2 years of analytical experience in a Customer Servicing environment.
  • Prior experience in (MS Office
  • Power Point, Excel, Access)
  • Data Interpretation, visualization and reporting
  • Stakeholder / Client Management
Excellent communication skills both verbal and written

  • Proven ability to learn new skills in a corporate environment basic accountancy background is an added advantage.
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with mínimal supervision
  • A team player should possess the skills to work and support team members
  • The incumbent should have a performance rating of G3L3 or better in the last review

Enterprise Leadership Behaviors

  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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