Operations Support

2 weeks ago

Gurgaon, Haryana, India Amex Full time

You Lead the Way. We've Got Your Back.

  • With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Inventory Administrator

The Global Customer Research and Solutions (GCRS) team is responsible for handling complaints received from Customers and Merchants, in a way that is fair, consistent and timely.

Additionally, we manage in-depth regulatory claims and requests from customers relating to Section 75, as well as liaising with the Financial Ombudsman to ensure full transparency and integrity.

We are looking for an Administrator to join our highly engaged, dynamic India based team to support UK escalation process.

Our Inventory Admin team are responsible for the initial assessment and set up of all complaint and case referrals, liaising with other department to confirm case facts to ensure accurate case set ups.

They also handle incoming postal queries and requests, and take card of adhoc administrative tasks.

ResponsibilitiesLogging and acknowledging complaints accurately in line with FCA Guidelines
Managing the UK Executive Office Inboxes

Providing administrative support for GCRS
Assisting complaint handlers with investigation and case preparation as necessary
Supporting the FOS Liaison Team with case preparation and investigation
Updating and maintaining a number of spreadsheets and trackers.
Collaborating with other departments and business partners, both inside and outside of the company
Requesting departmental cheques through Oracle
Provide support to GCO when Court Claims are received
Managing a varied and changeable workload, prioritising work effectively and switching between tasks without detriment to the quality and efficiency of your work
Use a variety of systems, including Mainframe/GSP/GCC/Axiom/Excel/Griffin
Understanding and adhering to FCA guidelines, whilst keeping the American Express Customer First ethos at the forefront of all Cardmember interactions
-
Experience and SkillsKnowledge of American Express Products, Policies and Procedures crucial
Knowledge of the consumer and merchant complaint handling process and experience setting up complaints is preferred.
Experience of working within a regulated environment is essential.
Exceptional organisational, administrative and interpersonal skills.
Ability to work independently, meet strict deadlines and handle multiple tasks.
Ability to maintain composure under pressure in a demanding environment
Excellent written and verbal communication skills essential
Excellent attention to detail and accuracy skills essential
Proven ability to manage change and prioritises tasks
Demonstrable ability to balance strong productivity with high quality work
Manage own workload, ensuring all targets are consistently met

  • American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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