Current jobs related to Operations Support - Gurgaon - Amex

  • Operator

    18 hours ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...

  • Global Command Center Operator

    15 hours ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...

  • Global Command Center Operator

    12 hours ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...

  • Global Command Center Operator

    2 weeks ago

    Gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...

  • Global Command Center Operator

    2 weeks ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...

  • Global Command Center Operator

    2 weeks ago

    Gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Customer Support

    4 months ago

    Gurgaon, India Healthcare (OHQ) Full time

    **Job Title**:Customer Support (Operations Support)-Executive **Location**:Gurgaon, India**Employment Type**:Permanent**About OMRON** - Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation,...

  • Requirement for Operations/ Customer Support

    4 months ago

    Gurgaon, India Engineering manpower placement Full time

    Hi We are looking for **Operations/ Customer support** for our reputed client. Your profiles seems relevant to our requirement. If you are looking for job change, kindly share your updated resume. Please share below details with resume: - Current CTC: - Experience: - Notice period: - > Openings: - Requirement **Operations/ Customer support** Post...

  • Operations Support Manager

    14 hours ago

    gurgaon, India Indus Towers Limited Full time

    MIS ManagementEnsuring timely circulations of daily/weekly/monthly reports and dashboard to internal and external customersProvide proactive inputs to the circle O & M team to prevent site outages and maintained uptimeHighlighting High Risk sites to the field team based on the alarm trendAdhoc reports/Analysis and ReportingSLA CN/DNDSS and Other Tools for...

  • Operations Support

    4 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** - With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Operations Support

    3 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    4 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    4 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    4 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    4 months ago

    Gurgaon, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** - With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Service Manager

    8 hours ago

    gurgaon, India Wipro Digital Operations and Platforms Full time

    We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt) Job Location : Gurgaon Experience Required : 5-10 Years Both Side Transport (Work from Office) Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke...

  • IT Software Developer

    12 hours ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...

  • IT Software Developer

    10 hours ago

    gurgaon, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...

  • Service Manager

    2 weeks ago

    gurgaon, India Wipro Digital Operations and Platforms Full time

    We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-8 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...

  • Service Manager

    5 days ago

    Gurgaon, India Wipro Digital Operations and Platforms Full time

    We are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke...

Operations Support

4 months ago

Gurgaon, India Amex Full time

**You Lead the Way. We’ve Got Your Back**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.- Researching and addressing Customer complaints submitted through different escalation channel.- Collate, prepare & provide fact sheet, case documentation and draft responses for all critical complaints to GCO & other important stakeholders in the market.- Identify and escalate trends and defects that have a potential legal, regulatory or servicing risks.- Analyze complex card member issues and eliminate defects via Process Excellence by handling process improvements across all business units. Some of the benefits of the Colleague development role for this particular opportunity is as follows:
- Provides job enrichment opportunity for a member of Global Customer Research & Solutions Team- Allows Colleagues to gain direct experience in complaint handling for creating more winning strategies in future roles- Hands on experience in different tools and policies for India related products

Qualifications:
- Strong knowledge of Complaint Management policies- Proven ability to identify gaps and generate process improvement ideas- Strong interpersonal and communication skills both written and oral- Work productively in both independent and collaborative settings in a virtual work environment- Proficient in applicable policies and regulations for the process supported- Consistently demonstrates a positive attitude- Demonstrated ability to influence without authority

Past Experience:
- Sound Knowledge Of Company’s Products, Policies & Procedures.- Graduate with recommended minimum 3 years work experience in WS operations with Cross functional experience- Strong Command over Written & Spoken English.- Wide Ranging Knowledge of Operations Units Processes.- Analytical Mind and Attention to Detail.- High Level of Customer Sensitivity & Service Orientation.

Functional Skills/Capabilities:
- Strong quantitative and analytical skills- Strong analytical thinking and highly organized- Ability to handle multiple tasks, completing priorities and meet deadlines

Leadership Outcomes:
- Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings- Demonstrate learning agility, make decisions quickly and with the highest level of integrity- Lead with a digital mindset and deliver the world’s best customer experiences every day

Strong quantitative and analytical skills

Critical Factors to Success- Innovative design and dissemination of relevant business reports- Accurate, timely and defect free delivery of reporting solutions- Collaboration with business & internal stakeholders to identify opportunities of deploying relevant models

Functional Skills/Capabilities:
- Strong quantitative and analytical skills- Strong analytical thinking and highly organized- Ability to handle multiple tasks, completing priorities and meet deadlines- Self-learner able to multi-task and prioritize with mínimal guidance

Technical Skills/Capabilities:
- Strong knowledge of India market regulation- Strong knowledge of Microsoft Suite (Expertise in Excel, Word & PowerPoint)