Customer Service Officer
5 months ago
**Grade**: Executive/Senior Executive
**Business**:Customer Service
**Department**: Customer Service
**Location**: Ghansoli - Navi Mumbai
**Explain**:
- The function of the department:
To attend to queries of customer and to resolve them
- importance and contribution towards the organization
**Key Responsibilities**
- Attend to calls professionally to provide information about products and services.
- Promoting financial products
- Listen and respond to customers’ needs and concerns
- Handle returns or complaints
- Record details of customer contacts and actions taken.
- Cross selling of Mutual fund and SIP to the existing set of clients. (This will account for only 10% of the overall KRA target).
**Qualifications**
- Excellent oral communication skills.
- Self motivated & drive to achieve.
- Ability to listen and should possess problem solving skills
**Role Proficiencies**:
- Knowledge
Graduate from Any Stream
Able to act independently and be self-motivated
Effective verbal and written communication and time management skills with the ability to act autonomously while being a team player.
Excellent interpersonal and organizational skills.
Analytical and problem-solving skills with attention to details
**Abilities**
Ability to work as a part of team and contribute towards team goals
Ability to manage multiple tasks/projects and deadlines simultaneously
**Job Types**: Full-time, Permanent
**Salary**: ₹15,647.78 - ₹20,731.21 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Ghansoli, Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- Ghansoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9987566609
-
Customer Service Executive
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Aimplus Staffing Service Pvt Ltd Full timeAs an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills. Key...
-
Customer Service Representative
2 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Service Officer
3 months ago
Navi Mumbai, Maharashtra, India ASL Full time**Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...
-
Customer Service Officer
3 months ago
Navi Mumbai, Maharashtra, India ASL Full time**Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...
-
Customer Service Officer
1 week ago
Navi Mumbai, Maharashtra, India Unilever Full timeWe are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Ahmedabad Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...
-
Customer Service Agent
1 month ago
Ghansoli, Navi Mumbai, Maharashtra, India Agile Global Solutions Full time**shift - 8am to 5PM /11am to 8pm ( bus facilities available for pick and drop from station to office)** **(NO PF)** **Customer service executive is needed urgent bulk hiring** We are urgently hiring **Customer Service Executives** for bulk positions to join our growing team. As a **Customer Service Executive**, you will play a key role in delivering...
-
Customer Service Officer
5 months ago
Navi Mumbai, Maharashtra, India AI.HYR Full timeWe are hiring Customer Service Officers for our client, FiveS Digital **Role & responsibilities** Ready to work between 8am - 10pm window, good analyzing and quick learning is required. Empathy. Empathy is the ability to understand another person's emotions and perspective Problem solving. Being able to solve problems is key to customer...
-
Customer Service Representative
2 weeks ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeAs a Customer Care Executive will play a crucial role in addressing and resolving customer queries related to Postpaid and Prepaid services. This position requires individuals with a strong background in customer service and effective communication skills. **Responsibilities**: 1. Customer Query Resolution: - Address and resolve customer inquiries and...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
-
International Customer Service
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeHi Team, We are hiring for a new process (Falcon). It is a pure customer support process with 24*7 shift with 5 days working with 2 rotation offs. Interview mode : Virtual Please find below the JD FYR. HEXAWARE TECHNOLOGIES Process : Falcon (Vodafone Qatar) Pure Inbound Process / Outbound Retention / Telesales Qualification: - HSC or Graduate BPO...
-
Customer Service
6 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeHi Team, We are hiring for a new process (Falcon). It is a pure customer support process with 24*7 shift with 5 days working with 2 rotation offs. Interview mode : Virtual Please find below the JD FYR. HEXAWARE TECHNOLOGIES Process : Falcon (Vodafone Qatar) Pure Inbound Process / Outbound Retention / Telesales Qualification: - HSC or Graduate BPO...
-
International Customer Service
6 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full timeHi Team, We are hiring for a new process (Falcon). It is a pure customer support process with 24*7 shift with 5 days working with 2 rotation offs. Interview mode : Virtual Please find below the JD FYR. HEXAWARE TECHNOLOGIES Process : Falcon (Vodafone Qatar) Pure Inbound Process / Outbound Retention / Telesales Qualification: - HSC or Graduate BPO...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time**HEXAWARE REQUIREMENTS** **PROCESS** : CUSTOMER SERVICE EXECUTIVE **SHIFT TIMING**: - 8AM TO 5PM **WORK DAY**: 5 days **WEEK OFF**: SATURDAY - SUNDAY **QUALIFICATION**: HSC/GRADUATE **FRESHERS/EXPERIENCE BOTH CAN APPLY** **EXCELLENT COMMUNICATION** **SALARY UPTO 20K IN HAND (Depending on last drawn)** **Rounds of interview** - HR - OPERATION -...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time**HEXAWARE REQUIREMENTS** **PROCESS** : CUSTOMER SERVICE EXECUTIVE **SHIFT TIMING**: - 8AM TO 5PM **WORK DAY**: 5 days **WEEK OFF**: SATURDAY - SUNDAY **QUALIFICATION**: HSC/GRADUATE **FRESHERS/EXPERIENCE BOTH CAN APPLY** **EXCELLENT COMMUNICATION** **SALARY UPTO 20K IN HAND (Depending on last drawn)** **Rounds of interview** - HR - OPERATION -...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
-
Customer Service Representative
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...