Customer Service Representative

6 months ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

As a Customer Care Executive will play a crucial role in addressing and resolving customer queries related to Postpaid and Prepaid services. This position requires individuals with a strong background in customer service and effective communication skills.

**Responsibilities**:
1. Customer Query Resolution:

- Address and resolve customer inquiries and concerns regarding Postpaid and Prepaid services.
- Ensure timely and accurate information is provided to enhance customer satisfaction.

2. Communication Excellence:

- Maintain excellent communication skills to interact with international customers.
- Ensure clarity and professionalism in all customer interactions.

3. Shift Flexibility:

- Adhere to 24*7 rotational shift timings to provide seamless support to customers.
- Work efficiently in a dynamic and diverse work environment.

4. Interview Process:

- Participate in virtual interviews, including HR and Operations rounds, to demonstrate your skills and suitability for the role.

**Pickup and drop facilities for employees.**

**Requirements**:

- Ability to work in a 24*7 rotational shift environment.
- Excellent communication skills for international voice interactions.

Work Location:
LOMA IT Park, Ghansoli

Note:
This position requires employees to work from the office.

**Salary**: ₹30,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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